Associate, Policies

7 days ago

Toronto, Canada Sumitomo Mitsui Banking Corporation Full time

Overview:
**Responsibilities**:

- Analyze, research, and develop policy and procedure documents for SMBC Canada Branch.
- Review, revise, consult, and re-write existing policies and procedures.
- Develop, proofread, and edit training manuals, business manuals, standard operating procedures in a collaborative environment with SMEs and project leads.
- Ensure final published content adheres to SMBC’s Policy Governance Framework standards and any legal/regulatory requirements.
- Track changes, updates and deletions to a manual or project guidelines.
- Partner with the SMBC Americas Division stakeholders to ensure policy alignment between both entities.
- Assist with requests from auditors and examiners related to the Policy Governance Framework.
- Develop and maintain effective working relationships with appropriate corporate and business unit management.
- Utilize creative thinking to suggest process streamlining or improvements.
- Create job aids and desk reference material to assist in training.
- Assist with maintaining the enterprise policy inventory and support activities to manage the policy and procedure lifecycle as per the Policy Governance Framework.
- Conduct other ad-hoc projects and duties.

Qualifications:
Knowledge & Experience:

- University degree in the Humanities. A post graduate degree (MBA) will be an added advantage.
- Minimum three years of technical writing experience, preferably in the financial services industry
- Knowledge and understanding of operation of foreign banks in general is desirable
- Experience within a banking environment and familiarity with bank laws/regulations, specifically in the context of the Office of the Superintendent of Financial Institutions (OSFI).

**Skills**:

- Proficient in technical writing/authoring, including advanced knowledge of grammatical structure and content; including the meaning and spelling of words, rules of composition, and grammar.
- Outstanding interpersonal and communications skills; ability to communicate effectively with technical and non-technical audiences, including the ability to interface with senior management and present ideas to a large audience.
- Strong reasoning ability: understand complex situations, people and systems needs against backdrop of an ever-changing regulatory environment.
- Able to work independently on projects with little oversight, able to learn quickly and dissect complicated issues within a large and complex financial institution
- Excellent time management with the ability to multitask, prioritize workflows and meet deadlines.
- Advanced skill in the use of Microsoft Word, Excel, PowerPoint, Outlook, etc.
- Motivated and action-oriented, adaptable to changes.

Working Conditions:

- Time pressure/deadlines - Significant
- Stress of multiple demands - Significant
- Attention to details - Significant
- Environment - Open office / Hybrid Work Model
- Other - Availability for weekday evenings and weekend on-call schedules required to support critical operations.

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