Lead Host/hostess

6 days ago

Vancouver, Canada Dovetail Full time

Dovetail is a California inspired restaurant in Yaletown We are looking for a lead host/hostess that is passionate about guest relations. The lead Host/Hostess will be our first point of contact at the front door and will lead the host team.

**Responsibilities**:

- Train and develop the host team
- Greet and welcome guests as they arrive at the restaurant
- Create programs to elevate first impressions and front door experiences
- Take reservations and manage the seating chart
- Answer phone calls and provide information to callers
- Assist with taking food and drink orders when necessary
- Communicate with kitchen staff to ensure timely service
- Monitor dining areas and ensure cleanliness and organization
- Handle guest inquiries, complaints, and requests in a professional manner
- Collaborate with other staff members to provide excellent customer service

**Requirements**:

- 2+ years of experience in hospitality
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills

As a Lead Host/Host, you will play a crucial role in creating a positive dining experience for our guests. Your friendly demeanor, excellent communication skills, and ability to provide exceptional customer service will contribute to the overall success of our restaurant. Join our team today and be part of a dynamic and welcoming environment

Pay: $25.00-$28.00 per hour

Expected hours: 35 - 40 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Night shift

Work Location: In person

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