Repair and Care Team Leader

**Your Opportunity at ARC’TERYX**:
As the Repair & Care Team Leader, you are responsible for leading the daily activities of the Repair & Care team, ensuring that team members can effectively and efficiently repair customer garments while maintaining a consistent level of quality.

**Meet Your Future Team**:
The Repair & Care team is constantly looking for new ways to extract more use out of our products and keep our products out of the landfill. Be a part of the circular initiative that is keeping as much of our gear in the field.

**If you were the Repair & Care Team Leader now, here are some of the core activities you would be doing**:

- You lead and motivate the team, including but not limited to, communicating objectives, and planning efficient distribution of work to each team member with an open and positive culture.
- You ensure repairs are completed within an agreed repair turnaround time
- You repair products when necessary
- You ensure and maintain high levels of Arc’teryx standards of workmanship and efficiency
- You communicate internally of problems related to customer’s repairs
- You continue to develop Arc’teryx product and technical knowledge and help innovate new repair techniques and processes
- You help plan and prepare for seasonal workload processes
- You promote a clean and safe working environment and perform other duties and special projects as assigned
- You report to the Supervisor, Repair & Care when additional resources are required such as equipment needs, repair, maintenance, or adjustment

**Here are some of the things you could be working on in the future**:

- You lead a strong, effective, positive, and high-performing team focusing on timely feedback of performance, enabling and empowering team members to improve and cross-train as needed
- You ensure that relevant KPI’s are set, communicated, and achieved on a regular basis and proactively address issues and concerns for your team
- You coach leaders to effectively plan and allocate resources, lead and mentor operators, and monitor repair turnaround time
- You coordinate proper training for new and existing employees to nurture new talents and strengthen skill level and foster a collaborative team base environment which promotes knowledge sharing and cross training of skills.

**Are you our next Repair & Care Team Leader?**:

- You have 3+ years’ experience in an apparel repair/construction role
- You have strong attention to detail
- You have strong English verbal and written communication skills
- You have strong organizational and problem solving skills
- You have the ability to work with people in a professional manner under all circumstances with conflicting priorities
- You have a high degree of resourcefulness, flexibility and adaptability
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly resourceful, flexible, and adaptable when faced with ambiguity
- You are able to balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

**Equal Opportunity**

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

**Design your Purpose. Live our Values.**
- DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
- COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
- LIVE IT. Deepen your connection to nature and live your most purposeful life.
- LEAVE IT BETTER. Create a better world, together.