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System Specialist, Group Benefits Adminadvantage

3 weeks ago

Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The Opportunity**

**Individual Responsibilities**:

- Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources
- Ensure sold plan designs can be administered within the technology, processes, procedures, and product offerings utilized within all areas of Group business
- Evaluate and determine appropriate non-standard risk assessments for non-complex new business
- Provide analysis and technical support regarding product, pricing, and alternate funding arrangements
- Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary
- Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries
- Actively participating in Group Benefit and Underwriting process and product improvement initiatives
- Other duties as assigned

**Job Requirements**:

- In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems
- In-depth understanding of Group Life and Health concepts and terminology applicable to all markets
- Understanding of funding arrangements, risk analysis and financial reporting
- Mathematical aptitude - Strong verbal, written communication, and presentation skills
- Demonstrated analytical and problem-solving abilities
- Independent, self-motivated with ability to manage multiple tasks and deadlines simultaneously
- Ability to effectively engage and communicate with internal partners and Market Sources / Sponsors
- Strong attention to detail - Ability to handle fluctuating workloads and multiple priorities within set time constraints
- Excellent knowledge of Word, Excel
- Excellent and extensive knowledge of Manulife Systems
- High attention to detail
- Ability to interact effectively with various levels of internal and external customers
- Ability to work comfortably within tight turnaround times and fluid deadlines
- Able to provide creative and thorough solutions that meets our clients’ needs while maintaining business credibility
- Strong collaborator and understands the needs of business partners as well as Manulife’s Decision Authorities:

- Underwriting Premium Referral limits determined by an audit

M-CA-IN-CM

LI

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer