Ft Framing Team Member

1 week ago

Calgary, Canada Michaels Stores Full time

Store - CAL-STONEY TRAIL, AB

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.
**Major Activities**
- Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
- Deliver sales and production results
- Act in lead capacity in the absence of the Framing Manager
- Be a resource to assist and train other Team Members
- Support and assist Framing Manager in driving KPI’s achievement
- Complete framing orders with a high degree of quality and on time
- Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
- Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
- Provide a fast and friendly check out experience while adhering to cash handling standards
- Follow Standard Operating Procedures (SOPs) and Company programs
- Support shrink and safety programs
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Operate cash register and execute cash handling to standards
- Acknowledge customers, help locate product and provide solutions
- Engage customers on benefits of Rewards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes

**Other duties as assigned**

**Minimum Type of experience the job requires**
- Basic computer skills and basic measuring skills
- Ability to operate the framing equipment and glass cutter

**Preferred Type of experience the job requires**
- Retail experience
- Experience selling products and/or services to customers

**Physical Requirements**
- Regular bending, lifting, carrying, reaching and stretching
- Ability to move throughout the store
- Ability to remain standing for long periods of time
- Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
- If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

**Work Environment**
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all**c**ustomers** **to create, innovate and be better together.

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