Receptionist, Customer Service

Job Description

**Type of position**:
Full-time

Permanent

**Advantages**:
Excerpts from the full job description
Disability Insurance
Complementary Health Insurance
Life insurance
Vision Insurance
Vacation and Compensatory Leave
Employee Assistance Program

**Full job description**:
WHO IS DOYLE?

With more than 40 years of history, Doyle now has 22 clinics in Greater Montreal and Quebec City, where 55 optometrists work, supported by an experienced team of 70 dispensing opticians. Proudly Quebec company and 100% owned by optical professionals, Doyle and its team of more than 275 employees are dedicated to providing personalized eye care and superior quality products.

***:
The receptionist/assistant optometrist is responsible for managing eye exam appointments. He/She welcomes clients, opens their file and prepares them for their eye exam by performing the preparatory tests. He/She plays an essential role in welcoming our customers by ensuring that the customer is directed to the right services throughout their visit. Depending on the traffic, he/she may be required to advise the client in the choice of his mount.

**TASKS**:
Ensure the reception of all customers in a courteous and professional manner both on the phone and on site;
Make appointments for optometrists;
Open and prepare the patient's file for his visit;
Perform pre-tests;
Enter necessary and up-to-date patient information into the computer system;
Communicate with the customer to inform him that his order is ready;
Ensure the good physical organization of work and the cleanliness of the premises;
Filing patient records; Do the follow-ups requested by the staff on the floor;
Know the inventory of products in order to accompany a customer during a purchase;
Perform certain orders; Work in constant collaboration with the sales team and professionals on the floor;
Track and manage the list of people to call;
Properly manage the call with the customer;
Make sure to provide them with all the necessary information so that they make the right decision;
Provide customers with the solutions adapted to these needs (appointments, shop/clinic, promote our services)
Manage dissatisfaction with his last visit and convince him to come back;
Act professionally at all times;
Enter the correct information in the computer system and on the reminder sheet in order to compile the necessary statistics;
All other tasks necessary for the smooth running of operations;
WHY WORK AT DOYLE OPTOMETRISTS AND OPTICIANS?

**Wide range of benefits**: we offer a group insurance, RRSP and sick leave program;
Competitive salary and profit sharing program;
**Modern and innovative work environment**: our clinics are well equipped, renovated and friendly;
**Several social activities throughout the year**: we organize the best Christmas parties and several happy hours;
Purchasing program for employees and their relatives;
**Socially involved company**: we contribute, among other things, to the Charles-Bruneau Foundation and the Breakfast Club;
**Organization in full expansion**: we do not stop growing in the Montreal area and now in Quebec;
**Work-life balance**: our stores are closed on Sundays

**REQUIREMENTS**:
Completed high school diploma;
Minimum 2 years of experience in customer service / retail;
Experience as a receptionist / assistant optometrist in an optometry clinic a major asset;
Customer service oriented and attention to detail;
Communicates easily with people;
Ability to identify and listen to customer needs;
Strong sense of work organization;
Enjoy working in a team; Versatility and flexibility;
Fluency with computers

**Job Type**:
Full Time

Permanent

**Advantages**:
Disability Insurance Complementary
Health Insurance
Life insurance
Vision Insurance
Vacation and Compensatory Leave
Corporate Events
Employee Assistance Program
Tariff Reductions Group
RRSP
Pension plan
Profit Sharing Plans
On-site parking

**Working hours**:
8 hours
Availability on weekends
Day shift
Evening shift

**Additional Pay Types**:
Increased overtime

**Job location**:
Single location

**Recruitment analysis**: