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Billing Specialist

3 weeks ago

Guelph, Canada Clean Cut Energy Full time

We are seeking an experienced, motivated and highly organized person to fill the role of full-time Billing Specialist (2 positions available) to provide excellent service to our customers and undertake accounts receivables activities within our billing department.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, multitasking, prioritization, policy compliance, data / information management and billing / finance are needed for success. Must be experienced working in fast paced high volume environments.

This is a full-time work from home-based position

Hours: 8:30am - 5:00pm Monday to Friday, 37.5 hrs/wk,

Compensation: $56,000 starting salary plus annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period

You have:

- Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
- 3+ years of relevant experience
- strong computer (MS Office and Google) and database skills, specifically with spreadsheets
- experience working in fast paced high volume environments
- ability to interpret and follow corporate policy and procedures
- experienced with Accounts Receivable (billing / finance)
- experienced or knowledgeable in arrears management / collections
- very high attention to detail with a focus on accuracy with large volumes of information
- strong ability to work with numbers
- strong problem-solving skills with the ability to investigate and resolve issues
- strong communication and customer service skills
- conflict resolutions skills
- highly organized
- very strong time management and prioritization skills with many tasks and fluctuating workload levels
- demonstrated experience working independently and dependably
- friendly, helpful and patient
- a professional customer service telephone manner
- work well independently as well as in a team
- self-motivated and takes ownership of work
- clean criminal record supported by Criminal Record Check

Responsibilities include:

- implement CCE Customer Complaints Policies & Procedures
- addressing high bill inquiries through assessment of utility usage and billing rates
- identifying billing errors and requesting bill correction from management
- maintain accurate database of client files including information regarding contact, payments and communication
- opening and closing customer accounts
- identifying and documenting account issues for resolution
- maintain an ongoing up to date status of onboarding activities for new buildings
- ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
- ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
- consistently, communicate and enforce Arrears Management Policies with customers
- implement Tenant Arrears Policy which include tenant account closures, balance transfers to owners, risk of eviction notices
- issuing arrears notices to customers
- draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
- oversee tracking and compliance with signed Arrears Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
- draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor
- liaise with solicitors regarding Notice of Lien and / or Registered Liens
- responding to Property Management Inquiries with arrears status updates
- draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures
- coordinate utility disconnection activities with Electrician
- coordination with contractor (i.e., plumber) to undertake install and repair work
- scheduling meter installation or wire repair appointments for technical staff
- generating Work Requests (meter or wire repairs) for technical staff
- generate meter reading requests for technical staff
- assisting with the development and updating of operational policies and procedures
- review and contribute to Conditions of Service updates annually
- preparation of letters and summaries
- work in accordance will all CCE company policies and procedures
- attend team meetings and regular touch-in calls
- general office duties as assigned