Wellness Coordinator

Algoma University is committed to undoing systemic and institutional discrimination and being_
- publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our_
- Special Mission. In keeping with the Seven Grandfather teachings that are the core values that_
- inform our decisions as an institution, we are committed to creating a welcoming, inclusive,_
- respectful, and safe environment where everyone belongs. We live these values through the_
- strength and richness that diversity brings to our workforce and welcome contributors from_
- equity-deserving groups including: Indigenous Peoples, Black and racialized persons, women,_
- Persons with Disabilities, 2 Spirit, Lesbian, Gay, Bisexual, Transgender, and Queer persons._

**Job Title: Student Success Navigator**:

- Staff Bargaining Unit_

**Position Status**:Permanent, 35 Hours/Week
OSSTF

**Department**:Student Success & Wellbeing

**Supervision Received**:Director, Student Success & Wellbeing

**Supervision Exercised**:Student Assistants

**Location**:Sault Ste Marie

**# of Positions**:1

PRIMARY FUNCTIONS:
A. Student Success Support 70%

B. Office Administration 20%

C. Other Duties 10%

**TOTAL 100%**

Reporting to the Director, Student Success & Wellbeing, the Student Success Navigator is
responsible for day-to-day operations to support students while performing a variety of
administrative support tasks for all aspects of the Student Success & Wellbeing department.
The position is one of the first points of contact for Algoma University students to provide an
extensive student-centric approach to servicing student needs in a safe, inclusive, and
welcoming environment. This position requires multitasking, prioritizing the needs of the
students, initiative, cultural competency, professionalism, attention to detail, respect for

confidentiality, and problem-solving skills necessary for ensuring a positive experience in the
Student Success Central.

RESPONSIBILITIES:
**A. Student Success Support (70%)**
- Provide excellent student service and foster a safe, inclusive and welcoming

environment
- Receive, screen, filter, and prioritize all forms of communication; direct

questions/concerns/feedback to appropriate departmental staff members
- Book appointment for students with appropriate staff
- Provide registration changes
- Responsible for maintaining current knowledge of the university calendar, degree

program requirements, deadlines, policies, procedures, regulations for course
overloads, etc.
- Assist students in navigating student portal, website and to appropriate resources
- Track and collect data including daily interactions, surveys, note trends and provide

input on Student Success continual improvement processes
** B. Office Administration (20%)**
- Maintain inventory control of office materials and supplies; submit purchase orders as

per university policy and procedure & request (It, Plant, etc)
- Prepare drafts and format correspondence and other documents, as requested
- Checking and distributing mail; coordinating packages to courier
- Assist with coordinate Student Success Department events
- Schedule and coordinate meetings and/or conferences and book conference room
- Assist with meeting agendas, notes, and follow up
- Provide general administrative support to department needs
- Prepare Student Success communication material

**C. Other Duties (10%)**
- General logístical assistance with Student Success Central activities and events
- As assigned, this position may be required to assume other duties that are not listed in

this document. Such activities will align with the growth and development of Student
Success Central
- WORKING CONDITIONS:
**Physical Effort **_Moderate_
Sustain periods of sitting and keyboarding,
set-up and take-down of student events/activities,
including the possibility of lifting may be required. Front
desk service position, with limited relief

**Physical Environment **_Considerable_
Considerable work with situations and
may need to engage in nonviolent crisis intervention and
front-line service demands with a limited level of control

**Sensory Attention **_Moderate_
Moderate need to achieve accuracy with
ensuring accountability of student records, while
maintaining confidentiality and accommodating regular
interruptions including front-line service demands

**Mental Stress **_Considerable_
Work activities are performed in an
environment with frequent exposure to mental pressures
conditions where mental stress may be noticeable. Such
as frequent interruptions in a fast paced environment,
dealing with emotional, personal, and social
issues/concerns/needs, regular disruption of personal life
with irregular hours or need to travel

**MINIMUM QUALIFICATIONS**
- An Undergraduate degree required
- Minimum 1 year experience in a customer service-based position
- Experience working with post-secondary students
- Experience working in an administrative role
- One certification in Ment