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Membership Services Representative

2 weeks ago

Saint John, Canada YMCA of Greater Saint John Full time

Are you passionate about enriching the lives of those around you? An individual who is driven to create an inclusive, positive and engaging environment?

**The Opportunity**:
As a Membership Services Representative, you will be the first point of contact for members and visitors. You will deliver high quality experiences to members and potential members by being an information source about the programs and services the YMCA of Greater Saint John offers to aid them in reaching their specific health and fitness goals.

**Responsibilities**:

- Greet all members by name, engage in conversation and provide exceptional Y experiences to members and visitors.
- Meet or exceed targets including new member joins, follow up phone calls, and rates of conversion of prospective members.
- Understand all programs and services the YMCA of Greater Saint John has to offer.
- Build relationships with members and participants to engage and connect them to the Y’s program and services.
- Ensure all members adhere to the Member Etiquette, Child Protection Rules and the Y’s Values.

**Skills and Qualifications**:

- Previous sales or customer service experience is an asset.
- Excellent written and oral communication skills.
- Computer experience working with Microsoft Applications.
- Strong work ethic and excellent organization skills.
- Ability to work a flexible schedule including evenings and weekends.
- First Aid/CPR certification, or willingness to obtain.

**What We Offer**:

- YMCA membership
- In-house training and professional development opportunities
- Uniform and uniform allowance
- Personal “Y Day”
- Competitive compensation package, including benefits and pension plan
- Opportunities for career growth
- Opportunities for cross-training across departments
- Paid job-related certifications (i.e. First aid/CPR)

**Required**:

- Employment is contingent on having a clean Criminal Record Check with Vulnerable Sector Search.

We ask qualified applicants to submit their cover letters and resumes. If this is an opportunity that aligns with your qualifications and interest, please submit your resume and cover letter. The YMCA of Greater Saint John appreciates the interest of all applicants; however, only those selected for interviews will be contacted.