Foh Manager

5 days ago

Edmonton, Canada Lone Pine Distilling Inc. Full time

**Seeking a Customer Experience Leader/FOH Manager for distillery**

Do you have what it takes to grow our front of house and deliver a premium experience for customers and guests?

If you’re interested in making your mark with a dynamic company with plenty of opportunity to grow, then Lone Pine is the place for you
- **Responsibilities include, but not limited to**:_
- Create customer engagement, deliver on initiatives to increase customers, grow our event booking schedule and direct interaction with customers / clients.
- Deliver on growing our inside sales and initiatives that are consistent within the market
- Managing the business aspects of the bar; assisting in negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
- Hiring and training staff for the front of house to provide excellent service to patrons.
- Creating effective schedules and quickly resolving conflicts to ensure that the bar is well-staffed during peak hours.
- Setting and enforcing quality and safety controls for the front of house.
- Effectively delegating responsibilities and maximizing resources.
- Regular interaction with clients and further reinforcing the brand experience.
- Working with and accommodating diverse personalities, including staff and patrons.
- Planning and taking part in promotional events.
- Diffusing, de-escalating or intervening in tense situations between patrons or staff members to prevent possible safety or legal issues; ejecting unruly persons, if needed.
- Maintaining a fun and safe atmosphere for staff, and patrons.
- **Job Requirements**:_
- High School Diploma at minimum.
- Strong understanding of business management; related education would be an asset.
- Experience in hospitality industry is required; bar or restaurant management experience is preferred.
- Excellent problem-solving and customer service skills.
- Excellent computer and admin skills.
- Exceptional communication and interpersonal skills.
- Ability to diffuse tense situations and resolve conflicts.
- Ability to be flexible and take a hands-on approach working alongside the team.
- Willingness to work during peak hours, including evenings, weekends, and holidays.
- Ability to make quick and effective decisions in a fast-paced, stressful environment.
- Ability to walk and stand for extended periods, and occasionally carry heavy items.
- **What we offer**_**:

- A great position with an exciting new company
- Direct influence on establishing the customer experience
- Opportunities to grow with the company as we become established
- Salary competitive for the industry and commensurate on experience
- Health and dental benefits, vacation entitlement

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- Bartending: 4 years (preferred)
- FOH Manager: 2 years (preferred)

Licence/Certification:

- Pro-Serve (preferred)

Work Location: In person

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