Airline Account Manager

Job Description

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates. Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations. Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
• Conduct periodic audits on all Company cargo operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of ULDs.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues/conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning /organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player

Knowledge, Skill and Abilities

• Warehouse management experience preferred
• Ability to deal with conflict and resolve issues
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.

Must be able to handle stress in a fast-paced environment and ensure deadlines are met.

• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Valid US driver’s license.
• Successful completion of required airport badging process and pre-employment drug screen is required.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.