Current jobs related to IT Technician - Gads Hill - IT-WORKS Computer Sales & Repair Inc.

**IT Support Technician**

**About Us**

At IT-WORKS Computer Sales & Repair Inc., we deliver complete IT and Cyber Security Solutions designed for total peace of mind. We’re passionate about helping businesses thrive by ensuring their technology runs smoothly and securely. If you’re a tech-savvy problem-solver who excels at delivering exceptional customer experiences, we’d love to hear from you

**Position Overview**

We are seeking a skilled and motivated IT Service Technician to join our team in a hybrid role. While primarily working from home, this position requires occasional travel to customer sites or the office. You’ll troubleshoot, maintain, secure, and optimize networks and IT systems while providing outstanding support to our clients. With a diverse client base across various industries, this role offers exciting opportunities to tackle new challenges regularly.

**Key Responsibilities**
- Document customer issues, resolutions, and time spent in the ticketing system.
- Create new tickets when additional work is identified during client visits.
- Escalate unresolved issues to team members for timely resolution.
- Maintain and update client documentation for accuracy and consistency.
- Configure and install hardware, including desktops, laptops, printers, firewalls, routers, switches, Wi-Fi access points, VLAN configurations, and NAS devices.
- Diagnose and resolve issues related to hardware, operating systems, and networks, including Wi-Fi performance.
- Proactively monitor and maintain client networks, servers, and security systems using an RMM tool.
- Monitor security systems, investigate alerts, and escalate as needed.
- Support Microsoft 365 environments, including Admin Portal, Exchange, Intune, Teams, SharePoint, and Entra ID.
- Troubleshoot third-party software such as QuickBooks, Sage, and others.
- Deploy security tools and software to client machines.
- Configure and test backup solutions as part of clients' disaster recovery plans.
- Communicate daily with customers, coworkers, and management.
- Identify client needs and recommend appropiate hardware, software, and security solutions.
- Perform other duties as assigned.

**Position Expectations**
- 5+ years of experience in IT support.
- Certifications such as A+, Network+, Security+, MCSE, MCITP, MCSA, or CCNA are a plus.
- Expertise in configuring and troubleshooting routers, network switches, access points, and networks.
- Strong hardware and software troubleshooting skills.
- Experience with Microsoft 365 administration.
- Familiarity with ticketing systems and RMM tools (preferred, but not required).
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Exceptional communication skills, both verbal and written, for client and team interactions.
- Proven troubleshooting, analytical, and problem-solving abilities.
- Ability to build and maintain strong client relationships.
- Positive attitude, professionalism, and dedication to excellent service.
- Capability to lift and transport IT equipment as needed.
- Flexibility to work from home or the office and travel to client sites within a +/- 75km radius of Stratford, ON.
- Valid driver's license with a clean driving record.

**Why Join Us?**
- Flexible hybrid work environment with opportunities to visit diverse client sites.
- Work with clients from various industries, offering unique challenges and learning experiences.
- Join a passionate, supportive team in a dynamic and collaborative environment.
- Opportunities for professional growth and certifications.
- Competitive compensation and benefits package.

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Application question(s):

- Are you located in the Stratford, ON area?

**Experience**:

- IT: 5 years (preferred)

Work Location: Hybrid remote in Gads Hill, ON