Analyst Broadband

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.
**This position allows the employees to work from home**
**What you will do** as a Senior Broadband Analyst:

- Provide expert level support related to access network technology within our service provider-client networks, including DOCSIS CMTS and xPON infrastructure.
- Perform technical analysis of client networks related to support, audits, and proactive maintenance.
- Provide support related to access technology deployments within client networks, including DOCSIS, xPON, WiFi, and other forms of wireless.
- Participate in a sales engineering role as needed to ensure clients are provided with accurate information to make informed business planning decisions
- Provide Tier3 support to our ISP clients and diagnose and resolve service-impacting issues, with the understanding that at times this work may be required after regular business hours.
- Execute scheduled maintenance activities on customer broadband platforms with the understanding that this work is typically performed during early morning time slots.
- Participate as a member of our support team responding to customer support requirements during regular business hours between 9am - 5pm Eastern Monday.
- Participate in a rotating weekly on-call schedule and respond to client escalations after-hours.
- Produce documentation and diagrams relevant to assigned tasks.
- Promote a positive attitude and present a professional and expert level of support for clients.
**What you will bring**:

- 2 years minimum job experience in ISP environment.
- Advanced level knowledge in DOCSIS and/or FTTx technologies.
- Advanced level knowledge of TCP/IP networking concepts.
- Experience with ISC DHCP.
- Minimum 2 year’s experience with Linux Operating Systems
- Strong written and verbal communication skills.
- Strong documentation skills.
- Ability to multi-task and prioritize work.
- Willingness to learn and adapt.
**As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.**
**Please click **here **to review conditions that may qualify for medical exemption to the COVID-19 vaccine.**

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 7 Innovation Drive (7747), Dundas, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 251206

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Corporate