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Parts Person
3 weeks ago
**Fleet Brake Parts and Service** is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading best practices. More importantly, Fleet Brake is driven by talented, customer-focused people who value strong work ethics, innovation, and quality.
**_Fleet Brake offers_**
Competitive wages
Excellent Benefit Package
Retirement Pension Plan
In house training from leading suppliers
Opportunity for growth
Safe work environment
Education Assistance Program
**_Key Responsibilities_**
- Assist customers with heavy-duty parts questions and needs
- Provide excellent customer service to both shop and field technicians and assist at the counter with external parts.
- Clearly and effectively communicate product features, benefits, and warranty policy to customers
- Ensure all required paperwork is accurately completed including coding, costing, and pricing
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Wrap or bag merchandise for customers and assist in loading to their vehicle
- Demonstrate a positive, helpful attitude and show professionalism in conduct and appearance at all times
- Makes sure all internal requests for parts are billed on the service repair order.
- Prepare invoice, receives payment from retail customers, or obtain credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Help with shipping and receiving when required
- Help keep display areas clean and organized
- Be available at fiscal yearend to help with inventory
- Pick customer orders
- Be available to work a Saturday shift and be on-call after hours
- Adhere to Fleet Brake’s published policies and procedure
- Any other duties assigned by the supervisor not far outside my expertise and training.
**_Qualifications: _**
- High school diploma or the equivalent
- Ability to read and comprehend instructions and information
- Excellent Customer Service Skills
- Basic computer skills (Windows, Explorer, Outlook, knowledge of _Karmak_ is an asset)
- Knowledge and experience in Heavy Duty parts
- Knowledge of Heavy Duty cataloging and/or inventory management systems
- Exceptional customer service and communication skills (both written & verbal)
- Ability to learn in a fast-paced retail sales environment
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$31.00 per hour
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Heavy Duty Parts Sales: 2 years (required)
Shift availability:
- Day Shift (preferred)
