Houseperson

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.
Houseperson
The Houseperson must understand his/her role as brand ambassador and must be driven to provide a positive experience to all guests through having meaningful interactions, responding to guest requests with a sense of urgency, and for keeping all public spaces and rooms immaculate. This is a fast paced and engaging role, the right individual will have an eye for detail, work well independently, and be great at communicating with our guests.
Job Duties
- Assist with preparing guestrooms to a high standard.
- Ensures public spaces are clean and well presented.
- Assists with evening housekeeping duties such as late stayover requests, converting beds
- Collects waste and recycling from all public spaces
- Delivers in-room amenities and linens to guests
- Assist with Laundry duties when required.
- Responds to guest inquiries, requests and complaints in a prompt and courteous manner.
- Ensures all lost property items left in guest rooms or public spaces are properly recorded and stored
- Takes personal responsibility for equipment, ensuring it is operated and maintained correctly
- Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Reports any maintenance and/ or health and safety issues
- Delivers and retrieves items on loan to guests
- Ensures security of guest rooms and privacy of our guests
- Works alongside all other departments in friendly and professional manner
- Perform all other duties as assigned or needed.

Work Conditions
- Manual dexterity required to use various cleaning apparatus and supplies.
- Ability to lift to 30 pounds.
- Regular physical activity including walking, standing, sitting, lifting, crouching and kneeling.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money
- Group Life Insurance, Extended Health, Dental, Vision Care
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

**SUMMATION**:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.
**ABSOLUTELY NO PHONE CALLS PLEASE