Seasonal Membership

3 days ago

Scarborough, Canada Toronto Zoo Full time

**Branch: Membership**
**Rate of Pay: $17.20 per hour**
**Duration: Approx. March 2025-September 2025 (Non-Permanent)**
**Hours of Work: 40 hours per week**

Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, and conservation science to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.

**Basic Function**: The Seasonal Membership is responsible for providing exceptional customer service while selling memberships, assisting Members in resolving any issues and when staffing Member events. They also ensure accurate and efficient entry of membership data while processing membership sales. This position will assist and provide support in implementing the Strategic Plan.

**Responsibilities**:

- Processing sales of memberships.
- Upselling memberships to guests.
- Using a computer-based register, handling cash sales, processing credit card and debit sales.
- Providing exceptional customer service to all Zoo Members and guests.
- Data entry of Member information.
- Working Member events.
- Assisting Members to resolve any issues.
- Follows all policies and branch instructions.
- Attends appropriate training as required.

**Qualifications**:

- Previous customer service and/or cash handling experience preferred.
- Sales experience is an asset.
- Ability to work in a team environment.
- Ability to work with mínimal supervision.
- Must ensure all applicable licenses and certificates remain valid and in good standing. Copies of licenses and certificates to be provided at time of hire and upon renewal.
- Well-developed interpersonal skills, along with strong communications skills.
- Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation an asset.
- Must be knowledgeable in the use of computerized programs and systems, including point of sale systems, database etc.
- Must be able to work weekends, shifts and holidays as scheduled.
- Must be able to deal with staff and public in a courteous and efficient manner.
- Capable of meeting the physical requirements of the position.
- The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process. _

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**Job Types**: Full-time, Seasonal

Work Location: In person

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