Business Consultant

On May 5, 2021, Toronto City Council approved the creation of the Toronto Seniors Housing Corporation (“TSHC”) to provide seniors with safe, well-maintained homes and improved living conditions, services and experiences. TSHC will interact with and support senior tenants in new ways, with the goal of ensuring seniors can age in place with dignity and in comfort. On June 1, 2022, all 83 Toronto Community Housing Corporation (“TCHC”) seniors’ buildings transitioned to be managed by the new Toronto Seniors Housing Corporation. The new corporation will continue to be focused on meeting the needs of senior tenants through the Integrated Service Model.

TCHC will continue to own the buildings and be responsible for major capital. TSHC will lease the buildings from TCHC and be responsible for minor capital and maintenance. TSHC will be entering into agreements for shared services where appropriate with TCHC and TSHC will be focused on tenant facing issues, including health and social supports.

**Please be advised that this opportunity is for Toronto Seniors Housing Corporation and not Toronto Community Housing**

In addition to a great job opportunity to help Toronto's Seniors live with dignity and safety, Toronto Seniors Housing offers:

- Competitive Benefit Package
- Defined Benefit Pension plan with 100% employer matching
- Three weeks paid vacation and four personal days
- Employee Assistance Plan
- Fitness Membership discount
- Annual Tuition Reimbursement

This job offers the opportunity to work from an approved remote location within commutable distance of your assigned work location as part of a hybrid work arrangement. This will allow you to work part of the week on site at your TSHC designated work location and the remainder at your identified remote location. The number of days required onsite will be based on operational requirements and in alignment with the Hybrid Work Policy.

**Position Summary**

The Business Consultant is responsible for policy planning, research, and development, leading/participating in the development and implementation of strategic initiatives, and supporting strategic planning and performance reporting.

**Responsibilities**

Policy Development and Governance
- Participates in the planning, development, implementation and evaluation of policies and policy initiatives.
- Conducts research and analysis; interprets and applies findings to develop policy options, strategic plans, program evaluation and recommendations that identify alternative courses of action, policy gaps, and possible strategic implications for TSHC.
- Contributes to the development of policy objectives by conducting comparative analysis related to policy implementation impacts and develops recommendations for solutions and policy options.
- Participates in critical stakeholder consultations to identify policy issues, and to facilitate effective links between policy development and business delivery activities.
- Supports the preparation and presentation of policy recommendations to the CEO and Board of Directors and develops reports and analysis, policy proposals, and discussion papers for the consideration of the Director.
- Collaborate with the Operations, Communications, Finance, Strategy and People and Culture teams to develop and implement plans for newly developed policies and procedures.
- Assists the Lead in developing and supporting governance structures that form the basis for all critical and authoritative decisions made by senior leadership, the CEO and Board of Directors.
- Conducts periodic assessments of governance structures in relation to new and/or revised policies and proposes changes and action plans to address identified gaps.

Business Process Analysis and Improvement
- Engages across TSHC to identify areas for improvements, analyzing root causes, generating solutions, implementing innovative solutions and sustainment of solutions.
- Conducts research, analysis and documentation of business processes to assist in the development of process improvement plans.
- Identifies and analyzes opportunities for improvement alignment of business processes with TSHC’s strategies and business priorities.
- Provides recommendations and advice to the Director relating to opportunities discovered during business process improvements, including recommended prioritization of efforts.
- Creates reporting tools and measures to capture and track success factors and challenges.
- Participates in the development of training plans and associated material as required.

Strategic Planning, Special Initiative Projects and Risk Management
- Contributes to the development or enhancement of the strategic planning and reporting framework and associated processes.
- Assists in coordinating input from program areas across TSHC and the development of performance measures.
- Drafts reports to enable program areas to monitor progress of program delivery and key priorities for inclusion in the next cycle of s