Full Time Security Supervisor

Job description

Century Casinos are known for their unique and dynamic environments where gaming, food & beverage and entertainment come together to provide an energetic and vibrant experience for their customers, making it a fast-paced, fun, and exciting work environment for its employees.

With a strive to be the employer of choice, Century Casinos implement innovative policies, practices, employee friendly initiatives and offer valuable benefits for its employees,

Century Mile Racetrack and Casino is looking for a Security Supervisor to join our security team.

**SUMMARY**

To provide guidance and leadership under the Security Manager's direction to security guards on their shift, ensuring the security of casino assets, the casino facilities, employees, volunteer workers, and guests. Security supervisors will ensure that all members of the Security team consistently, diplomatically, and professionally maintain good relations with patrons, as well as fellow staff and see to that all duties are successfully accomplished following Alberta Gaming and Liquor commissions terms and conditions, operating guidelines, and century casino policy and procedures. Security Supervisors will act in compliance with local, provincial, and federal laws. To comply with, maintain and inform customers and staff members of safety and security policies and procedures.
- Organizational and time management skills
- Analytical ability and critical thinking
- Ability to organize and communicate thoughts
- Ability to carry out responsibilities with limited supervision

**SUPERVISORY RESPONSIBILITIES**

Supervises a team of Security Guards during a shift. Provides guidance, mentoring and coaching to team members.

**QUALIFICATIONS**

Experience providing and enforcing security services, including crowd control. Experience in effective and diplomatic customer service and communication skills, including contact with employees, customers and experience handling difficult customer relations.

**EDUCATION and/or EXPERIENCE**

High school diploma. A combination of education and experience may be considered. Gaming related experience preferred but not essential. Two (2) or more years of recent and related experience in security enforcement is desirable. Law enforcement courses/experience or security background are an asset.

**CERTIFICATES, LICENSES, REGISTRATIONS**

Must possess or be able to acquire a valid and current Alberta Gaming license and all applicable certifications successfully. Must be able to pass a criminal background check. Standard First Aid Level C with AED and have a working knowledge of WHMIS 2015 and FINTRAC considered an asset.

**LANGUAGE SKILLS**

Ability to demonstrate effective and diplomatic oral and written communication skills using English.

**OTHER SKILLS AND ABILITIES**

Knowledge of Century, FINTRAC, AML, and AGLC’s policies and procedures and how they pertain to security. Must have and maintain professional radio communication when communicating over the radio. Knowledge of a phonetic alphabet beneficial.

**PHYSICAL DEMANDS**

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

**WORK ENVIRONMENT**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Security: 1 year (preferred)