Warehouse, Delivery and Merchandising Supervisor

**Who We Are**:
We believe people should never settle for boring baked goods, ever.

We are Portofino Bakery, one of British Columbia’s fastest-growing bakeries, serving an increasing network of local grocery and foodservice customers across Western Canada.

Portofino Bakery was founded over 20 years ago in Victoria, BC with the mission to provide better artisan bread to the local community in Victoria. Today, we have over 200 team members, 3 facilities and are continuing our mission to enrich the lives of our customers with better every baked goods.

Portofino Bakery is part of Bond Bakery Brands, a stakeholder-focused investment platform started by three friends, and includes Pace Processing & Product Development, Holy Napoli and Coco Bakery. Together, we are building better bakeries.

**The Bread and Butter of the Position**:
Are you a positive, self-motivated, team-oriented leader who loves operations, merchandising, and developing people? We want to meet you As our **Warehouse, Delivery, and Merchandising Supervisor** in Alberta, you’ll play a key role in logistics, inventory management, delivery distribution, merchandising, and people management. You’ll implement company policies, train and develop team members, and ensure both operational and merchandising standards are met across Alberta.

Reporting directly to the **DSD Operations Manager**, your responsibilities will include:
**Operations & Delivery**:

- Lead teams of **Delivery and Merchandising team members** and Warehouse personnel to meet all-time, quality, and safety goals.
- Track and record products according to company policies.
- Oversee loading and unloading of products safely and efficiently.
- Manage preventative maintenance, servicing, and safety standards of the delivery fleet.
- Ensure timely and accurate delivery of products within your geographic area.
- Handle administrative duties such as stock counts, returns, order paperwork, and issuing credits.
- Maintain a clean, organized, and safe warehouse environment.

Merchandising:

- Ensure product appearance, display, and supply levels meet brand and sales standards across Alberta locations.
- Work with store staff to ensure correct shelf placement, rotation, and replenishment.
- Take pride in representing Portofino Bakery to customers, demonstrating strong relationship-building and merchandising skills.
- Identify merchandising opportunities to improve product visibility and sales.

People Management:

- Recruit, onboard, and train **Delivery and Merchandising team members** and warehouse staff.
- Monitor attendance, scheduling, and timekeeping to ensure coverage and operational efficiency.
- Support team development through coaching, feedback, and performance management.
- Foster a positive, safety-conscious, and inclusive work environment.
- Address people-related issues, conflicts, or performance concerns in alignment with company policies.

Team Leadership & Development:

- Lead by example, modeling company values and standards for both operations and merchandising.
- Support process improvement initiatives and encourage team participation in continuous improvement.
- Address operational or merchandising challenges promptly and effectively.

Other Duties:

- Perform other responsibilities as assigned to support the growth of our Alberta operations.

**The Ingredients You Bring to the Table**:

- Strong time management skills in a fast-paced, dynamic environment.
- Ability to multitask and manage multiple responsibilities simultaneously.
- Keen attention to detail, with a strong eye for merchandising.
- Previous driving experience (commercial driving experience is a bonus).
- Class 5 driver’s license and a clean driver’s abstract for the past 5 years.
- Excellent customer service and verbal communication skills.
- Experience in people management, including training, scheduling, and attendance monitoring.
- Ability to lift up to 50lbs and work on your feet for extended periods.
- Willingness to learn, adapt, and grow with the company.
- Commitment to upholding company policies, compliance, and quality standards.
- Reliability, punctuality, and a strong work ethic.
- Ability to work independently and lead a team effectively.

**Our Values and What We Expect From Our Breadhead Team Members**:

- **Integrity**_

We keep it real — in the way we treat our customers, in the way we speak with one another, in the way we walk our safety talk, and in the way we make our products. We are not afraid to have difficult conversations while maintaining respect for one another. We look for areas of common ground - we are stronger together.
- **Quality**_

We stand for quality without compromise. With our products. With our people. With sourcing quality ingredients. And taking the extra time needed to bring out the best flavours and textures to make our product better.
- **Growth**_

We understand that in order to create a greater positive impact for our customers and communities, we need to con