Casual Dietary Aide

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

20hrs minimum bi-weekly (Vacation coverage, call-ins, weekends and holidays)
- **
Skills & Responsibilities**
- Previous related experience.
- A current Safe Food Handling Certificate from Public Health.
- Knowledge of kitchen operating procedures and food storage and safekeeping.
- Ability to read menus and work cooperatively with staff and residents.
- Ability to follow oral and written direction
- Good standards of cleanliness and order.
- Reliable and conscientious.
- Well organized and have acceptable pace to meet time schedules.
- Must be able to exercise judgement and initiative.
- Must have a good attendance history
- In accordance with the Haldimand War Memorial Hospital Criminal Record Check Policy, the position requires Police Clearance Certificate

**Responsibilities**:

- Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
- Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
- Adaptable to customer needs.
- Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
- Uses software to record patient orders
- Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
- Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
- Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice

**Qualifications**:
**_ Qualifications:_**
- Successfully completed Grade 12 diploma.
- Must have a valid food safety certificate.
- Completed or be enrolled in Institutional Dietary Aide course approved by the Ontario Dietetic Association
- Excellent communication skills.
- Ability to function as a team player together with co-workers and management.
- Demonstrates a commitment to a healthy and safe workplace for self and others (staff, residents and patients, families and visitors) by taking all reasonable precautions and working in compliance with hospital related infection control policies, health and safety legislation and best practices.
- Participates in education as required.
- Demonstrates a commitment to the Mission, Vision and Values of Haldimand War Memorial Hospital. Must have full alignment with HWMH core values compassion, respect, honesty and teamwork.
- Demonstrated satisfactory work performance and attendance history.

**Education**:
**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark