Bilingual Mortgage Information Specialist

6 days ago


Quebec Province, Canada Sagen Full time

Job Summary

The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions and responding to specific information requests on Sagen products.

**Responsibilities**:

- Provide the highest level of customer service in a fast-paced, high-volume contact centre environment.
- Provide accurate premium calculations and quotes to our lender partners.
- Support the Eastern Underwriting Centre by following-up on outstanding appraisals as required.
- Administer and provide ongoing support to lender partners with respect to Sagen systems.

Skills and Qualifications
- Bilingual - Fluent in English and French (written and verbal).
- Completion of a post-secondary degree/diploma.
- Experience working in a bank with working knowledge of mortgages and credit.
- Demonstrated customer service skills including experience working in an inbound contact centre environment.
- Demonstrated organization skills and the ability to multi-task.
- Ability to work 8:00am to 6:00 pm EST Monday through Friday.
- Possess basic knowledge of underwriting philosophy and practices.
- Knowledge of mortgage lending processes.
- Knowledge of appraisal platforms is an asset.

LI-Remote

**At Sagen, we offer**:

- Competitive salary
- Annual Performance Bonus Plan
- Medical, Dental, Prescription Drug, and EFAP Benefits
- Company funded Pension Plan
- Company matching RRSP, TFSA and/or Non-registered Savings Plan
- Competitive vacation policy
- Life Insurance and Accidental Death & Dismemberment
- Short Term and Long-Term Disability programs
- Reimbursement programs for special occasions, health and wellness, mortgage insurance and tuition
- Work from Anywhere Days

Sagen is committed to creating a diverse and inclusive workforce. We welcome, respect and value people from all backgrounds and abilities and create a sense of belonging that inspires our employees to be their authentic self.


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