Director, Product

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

**Title and Summary**

Director, Product & Commercialization Canada CA&E

Director, Product & Commercialization Canada CA&E

Overview

Mastercard’s Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth.

The Consumer Acquisition & Engagement (CA&E) team provides a wide range of acquisition, loyalty, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs. These solutions enable issuers to reward, protect and assist cardholders driving overall card usage, retention and brand preference. We are seeking a Director of Product & Commercialization (Canada) to drive product development, go-to-market strategies and the commercialization of key CA&E products, platforms and services in Canada, including Marketing Services, Loyalty & Engagement, and Personalization.

This role acts as a vital conduit between Product, Services Business Leads, Account Managers and customers, providing strategic narratives, product knowledge, and developing marketing and communications strategies in partnership with other teams that drive customer value, Mastercard’s revenue growth and, to drive internal and external awareness of CA&E solutions.

Key Responsibilities

Product Development: Lead the development of products in the market including communication of product vision, roadmap, launch materials, value prop, and pricing strategies

Drive Growth: Support the expansion of the CA&E business across Canada by aligning sales strategies with customer and market needs

Customer interaction: key lead in the delivery of CA&E solutions, interfacing with external customer audiences, providing CA&E thought leadership and presenting innovative solutions to solve complex customer challenges

Sales Plays: Partner with Sales to gather customer needs and insights, and translate them into sales enablement deliverables, including customized product messaging for diverse customer segments

Enablement Materials: Collaborate with Marketing and NAM Commercialization team to produce compelling sales tools, resources and content

Presentations: Create and deliver engaging presentations for internal and external stakeholders

Internal Awareness: Partner with internal Business Development teams to promote CA&E value proposition and innovation through sales enablement sessions

Market Intelligence: Analyze and understand competing solutions and market trends

People management / Team Leadership: Mentor and develop a high-performing commercialization team by fostering a collaborative culture, setting clear goals, and driving accountability to achieve business objectives

About You

Proven experience in product marketing, marketing services or marketing communications with a demonstrated ability to engage internal and external customers through value-driven storytelling and drive business objectives

Strong business acumen and a track record of delivering innovative, customer-centric narrative

Excellent writing skills and development of engaging decks and presentations that are clear, attractive and effective - along with tailored to the appropriate audience

Exceptional networking, communication, and storytelling skills, with a strong focus on results and urgency

Consultative mindset with the ability to craft compelling, customer-tailored narratives

Deep understanding of consumer, industry, and market trends

Creative problem solver with the ability to generate “out of the box” solutions and build alignment across diverse teams

Growth-oriented and adaptable, thriving in fast-paced, rapidly evolving environments

Bachelor’s degree required, advanced degree preferred

Location - Toronto, ON

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security tr