Program Team Lead

**POSTION SUMMARY**:
**POSITION REPORTING**:
Reports to Transitional Housing Manager

**WHAT WE OFFER**:

- Rewarding work; contribute to meaningful change for clients and our community
- An inclusive and supportive team
- Fitness membership at Fitness on 25th and a discounted rate on eligible programs

**HOURS OF WORK**:
**Monday-Friday day time hours**

**MAJOR RESPONSIBILITIES**: Working as part of a collaborative team, provide:
**Leadership and coordination**:

- Provide oversight on the day to day operations of the team including delating tasks, providing case management consult and ensuring effective communication within the team
- Coordinate and provide Training for new staff
- Assist the Transitional manager in ensuring Program outcomes are being met
- Provides supervision of Volunteers and Practicum Students
- Ensures proper policies and procedures for volunteers are in place;
- Recruits and supervises volunteers in all aspects of the program;
- Acts as the liaison with educational institutions to coordinate and supervise practicum placements for students from related educational programs.
- Represents the YWCA in external and internal committees
- Networks and builds collaborate partnerships to develop and design programing

**Client Support & Advocacy**:

- Conduct intake assessments to determine the immediate and long-term needs of women entering the program, ensuring a holistic approach to each client’s emotional, physical, and social well-being.
- Develop individualized service plans in collaboration with clients, focusing on empowerment, self-determination, and long-term stability.
- Offer crisis intervention and emotional support, providing a safe and compassionate environment where clients can explore their options and make informed decisions.
- Advocate on behalf of clients in accessing services such as legal support, healthcare, mental health services, and employment resources.
- Assist mothers and their children in developing healthy routines, relationships and support networks.

**Trauma-Informed Case Management**:

- Utilize trauma-informed practices to guide interactions, ensuring that all services provided acknowledge and respect the client's past experiences and foster a sense of safety and trust.
- Support clients in processing and managing the psychological, emotional, and practical challenges of recovery from interpersonal violence.
- Monitor and assess clients’ progress regularly, adjusting service plans as needed to meet evolving needs.
- Assist clients in building a support network, identifying healthy relationships, and accessing community resources.
- Knowledge of Adverse Childhood Experiences (ACEs) and an understanding of how childhood trauma impacts brain development, contributing to negative health outcomes later in life.

**Crisis Management**:

- Respond promptly to client crises and provide immediate support as needed, including safety planning and emergency resources. Ensure clients understand their rights and the availability of services, supporting them in making informed choices about their safety and well-being.

**Education & Empowerment**:

- Facilitate individual and group workshops on topics such as impacts of trauma, self-care, financial literacy, and life skills, incorporating feminist theory and principles of empowerment. Promote independence and self-advocacy, encouraging clients to take an active role in their recovery process and in making decisions about their futures.

**Collaboration & Coordination**:

- Work closely with other program staff, service providers, and community partners to coordinate comprehensive care for clients (and their children), including mental health professionals, legal advocates, and other health professionals.
- Participate in regular team meetings, case conferences, and professional development opportunities to ensure the continued quality of services provided.

**Record keeping, Finance & Budgeting**: Maintain thorough and confidential case records, ensuring that all documentation is up-to-date, accurate, and in compliance with program standards.

Must have the ability to accurately track monetary transactions, and submit reconciles.

**Cultural Competence**:

- Demonstrate cultural competence and humility, recognizing the intersectional nature of oppression and how factors such as race, class, sexuality, and disability impact experiences of interpersonal violence.
- Ensure services are accessible and inclusive to women from diverse backgrounds, including indigenous women, women of colour, LGBTQIA+ individuals, and immigrant and refugee populations.
- Other duties as required

**QUALIFICATIONS AND EXPERIENCE**:

- Bachelor of Social Work - an equivalent combined experience and education may be considered
- Registered Social Worker designation preferred
- Minimum of 2 years’ experience in case management or direct service work. Related experience working with women, survivors of violence or trauma or within a housing progra