French Technical Support Specialist

2 weeks ago

Calgary, Canada Wiz-Tec Computing Technologies Inc Full time

Wiz-Tec is a Canadian technology company specializing in electronic business solutions, with customers coast to coast across Canada. We are Canada's largest provider for First Nations Tax Exemption solutions with multiple government contracts. We also specialize in Point-Of-Sale (POS) and payment solutions for gas retail and car wash. Wiz-Tec's relies on providing powerful and highly reliable solutions and maintaining long lasting relationships with our customers.

We are looking for motivated individuals with strong technical and customer service skills for our installation and service team. This position's includes technical help desk support out of our Calgary office as well as travel and installation at our customer sites across Canada. This is a bilingual position and requires fluency in both English and French.

**Responsibilities**
- Installation, distribution, training, and maintenance of Wiz-Tec software packages
- Phone based and remote technical service and support, including problem determination, troubleshooting, resolution, documentation, and escalation as required
- Setup, wiring, configuration, maintenance, and troubleshooting of Wiz-Tec software, hardware, and peripherals
- Tracking, updating, and maintaining client software assets
- Integration and quality assurance testing of software packages and build images
- Reporting to and tasks as assigned by the Service Manager

**Qualifications/Requirements**
- High School diploma or equivalent
- Fluency in both English and French (verbal and written)
- Experience in software, installation, support, or customer service related to software or technology is an asset
- Strong analytical, problem-solving and troubleshooting skills
- A valid driver’s license and access to a vehicle

This position is a full-time position based out of our Calgary Offices, but you should expect to travel. Paid Training is provided. Please submit a cover letter alongside your resume.

**Job Types**: Full-time, Permanent

Pay: $46,000.00-$54,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- French (required)

Work Location: In person

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