System Support Specialist

Job Summary

Reporting to the Director of IT, the Systems Support Specialist will be based in the Victoria office working closely with the IT Operations team in Victoria and Vancouver. In addition to providing day-to-day support to Quartech employees and contractors, the Systems Support Specialist will be responsible for maintaining, supporting and documenting the Victoria infrastructure. The Victoria-based Systems Support Specialist will also collaborate and work remotely on Vancouver-based infrastructure projects. Since Quartech is a Microsoft Partner, the internal IT environment is predominately a Microsoft environment.

Core Responsibilities
- Primary contact for Victoria server rooms, helpdesk, phone system, workstations, printers, and boardrooms
- Provides tier 1 / tier 2 support, remotely and in person, to Quartech employees and contractors
- Provides in-person Tier 1 / Tier 2 support to Desktop as a Service (DaaS) client(s); responds to emergency calls when needed
- Liaises with BC Gov IT department to troubleshoot and resolve networking issues
- Provides IT support for special events in the lab and Quartech spaces, including deploying equipment or physical room configuration
- Troubleshoots a wide variety of desktop and user issues within an enterprise IT environment
- Coordinates and performs company-wide desktop deployments from the Victoria office
- Ensures that the Quartech infrastructure in Victoria is reliable, secure, and up to date
- Performs local server maintenance, support, and infrastructure documentation within a Microsoft environment
- Deploys, maintains, and supports a variety of environments (including Linux) for an internal Development team
- Evaluates, deploys, and maintains new technologies, including Google Home, Chromecast, and other smart devices
- Effectively communicates technical information to non-technical audiences
- Provides end user training on Quartech systems, tools, and IT-related processes
- Works collaboratively with fellow team members, IT Director, and others
- Reports on project statuses, issues, risks, and system metrics
- Contributes to Vancouver-based infrastructure projects and initiatives, as needed
- Maintains inventory of IT equipment and controls stock and purchases
- Performs other IT-related duties as assigned

Minimum Qualifications

The following qualifications will be expected for this position:

- Post-secondary education in a technical field or equivalent technical college/institute diploma
- Minimum 3 years related experience in a professional, enterprise IT environment
- Experience providing superior desktop support in person and remotely

Desired Skills and Experience

The following technical skills and experience will be expected for this position:

- Solid experience solving a variety of desktop and user issues within an enterprise IT environment
- Ability to support and troubleshoot WAN/LAN server hardware and software within a highly available and secure networking environment
- Experience with Remote Desktop Services, site to site VPN, SSL VPN, remote access and network protocols
- Experience with Windows 10/11, Microsoft 365, Skype for Business, Microsoft Exchange, Active Directory, Group Policy, Systems Center, Windows Servers, Azure, SQL Server
- Experience with workstation deployment technologies such as Microsoft Intune
- Experience with Hyper-V and/or VMware
- Basic knowledge of network security

The following additional experience will be beneficial for this position:

- Microsoft certification (desktop support, operating systems, or similar)
- ITIL certification
- Basic knowledge of Linux

**Our values**:

- Deliver WOW
- Do the right thing
- Have fun

**What's exciting about working with us**:

- Be part of a driven team focused on solutions that support social change and environmental sustainability
- We offer competitive salaries, extended benefits, and our Employee and Family Assistance Program helps to support your well-being
- We support your work-life balance and understand that flexibility is essential
- We are growing and have great opportunities for advancement and career development
- We are passionate about education and provide learning opportunities
- We are dedicated to building a diverse team where people feel a sense of belonging and are valued for their contributions and perspectives