Youth Programs Associate

The Youth Programs Associate is personable, detail-oriented, active, energetic, and a zealous leader who plans youth programs and activities with the Youth Programs, Playroom, Aquatics Manager. They have an innate ability to program various youth activities such as rock climbing, ninja courses, and youth camps, etc. They have a passion for working with and assisting children/youth, as well as strong leadership skills. They maintain a positive attitude and enthusiasm for the position.

You are a customer oriented, friendly, and outgoing professional who has a serious knack for creating youth programs. You are creative in building, arranging, and implementing various programs, activities and events for children and youth in a safe and fun environment.

You’re a go-getter who has a special aptitude for sales. You have an eye for detail and data with the ability to generate accurate reports to evaluate the overall performance of the program.

Your youthful spirit allows you to genuinely connect with your team members and effectively train and oversee them. You have leadership skills that allow you to encourage and motivate your team. You can adapt your communication and approach to suit any audience. You enjoy recruiting, selecting, training and consistently developing your high performing team members

This job might be for you if you have the following talents & spirit:

- You’re a Kid at Heart: You have a youthful energy and light up when you are around children, you’re a natural encourager and are incredibly patient. You’re able to teach children and can relate at their level.
- You’re a Competitor: You have a consistent desire to destroy monthly sales targets, and obliterate annual revenue goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious. Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
- You’re Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
- You have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
- You Have Leadership Skills: You can effectively direct the day-to-day activities of team members. You lead by example and are a role model to your colleagues and peers.
- You’re Efficient & Resourceful: You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
- You’re Fast Paced: You’re on the ball and move at a fast pace and have great physical stamina as many of your working hours will be standing, bending, and moving, which requires good physical stamina and fitness.
- You’re Motivated & Driven: You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.

As a Youth Programs Associate, a typical day might include the following:

- Meeting and greeting a tonne of familiar and unfamiliar faces
- Answering the telephone promptly with an energetic tone of voice
- Process registration and check-ins including processing payment using the software system
- Plan, carry out, and assess developmentally appropriate activities and experiences in harmony with the centre’s philosophy
- Use observations to expand play and plan activities that recognize individual difference
- Ensure the environment is healthy and safe
- Communicate positively and build trust with parents

To land this role you need to have:

- Post-secondary education relating to the health and fitness industry, rock climbing, or other youth programs is considered an asset
- At least 1+ years direct work experience in youth program development.
- Experience working with children from six weeks old to 12 years old is required
- All team members must have current CPR/First Aid certification prior to start date and must be maintained throughout employment
- A recent Criminal Background Check (Vulnerable Sector) prior to commencement of training and/or work.

Perks of this position include:

- A competitive salary
- Group Health Benefits
- Complimentary individual membership
- Maternity/Paternity top up
- Team Member Perks
- Complete training and development package
- Working alongside great people in a culture that fosters empowerment
- Career-defining growth and development opportunities

In your cover letter, please include an explanation of why your experience is specifically r