Integration Specialist

1 week ago

Aurora, Canada Integral Group Inc. Full time

**Description**:
Integral Group has been helping clients with the Electronic Data Interchange (EDI) compliance requirements of their trading partners for over 35 years. Most of our clients are manufacturers or distributors who sell their products to the large retail chains or drop ship product to their consumers. Our web-based solutions help our clients to receive electronic purchase orders from their customers and return the required shipment, invoice and inventory documents. We help them integrate their order data to their back-end accounting, ERP or WMS systems and connect them to their customers and partners to get their orders fulfilled and invoiced.

**Requirements**:
As an Integration Specialist, you will be responsible for managing the various aspects of the client's integration project, which will include the following:

- Act as the project coordinator for your project, taking notes during meetings and sharing to-do lists with the client, their third parties, and our internal teams.
- Follow our processes for project management and implementation, using the provided templates and tools.
- Understand our systems and processes, to be able to translate the client's business requirements to our workflow and to complete setup tasks involved in connecting the client to our system.
- Coordinate the technical requirements with our development team and work with our client's technical and business teams to clarify those requirements.
- Create documentation and instructions outlining the detailed field mapping and logic for our development team to implement, and validate test transactions for accuracy.
- Help the client determine what scenarios they will encounter in their business processes and ensure that test cases are created and executed successfully for each.
- Communicate regularly with clients and with our internal teams, working to move projects forward to successful completion.
- Once the project is completed, you will create documentation for our support team, who will then take over the day to day support of the client.

**In addition**:

- You will be required to work on multiple projects at the same time.
- You will provide second-level support and will be the point of contact for user issues related to the projects that you have worked on and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
- Some general customer support will also be part of your role, assisting other teams in supporting our clients as needed.

You must reside in and be eligible to work in Canada. While you may swing by our office in Aurora, Ontario from time to time, we do require that you have the capacity to work from home. We are embracing a hybrid model where coming in to the office is optional.

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