Library Assistant

August 27, 2025

**Closing: September, 10, 2025 at 4:30 p.m.**

**The Role**:
**Library Assistant**

This is a **temporary part-time role** at the County, with an hourly compensation range of **$23.90 to $29.08**.

**The Opportunity**:
As a Library Services Assistant, you’ll help ensure smooth daily operations at the branch by supporting circulation, assisting with patron accounts, and processing materials. You'll provide friendly customer service, offer reader’s advisory and tech help, and support library programs, all while contributing to a welcoming and efficient library environment.

**The Perks**:

- Percentage in Lieu of Benefits
- Perks & Discounts
- Free Parking
- Wellness Programs
- Safe & Friendly Work Culture
- EFAP

**Haldimand County**:
Haldimand County is a single-tier municipality with a dedicated team of professionals committed to delivering exceptional services to our citizens. With a focus on excellence, our county stands as an outstanding place to work and live. By joining our dynamic team, you open the door to a rewarding career where we prioritize the health and wellness of our employees, their families, and the communities we serve.

At Haldimand County, we believe in the Net Better Off philosophy. This means we’re passionate about helping our staff thrive and advance in an equitable workplace.

Library Assistant, Library Division

**Posting #**:NU-2025-44

**Posting Period**:August 27 - September 10, 2025

**Employer Group**: Non-Union

**Reporting to**: Branch Supervisor

**Grade**: 4

**Wage Range Hourly**: $23.90 - $29.08

**Position Status**: Temporary part-time

**Work Hours per week**:Up to 20 hours including days, evenings, and weekends as scheduled

**Location**: Dunnville, ON (Dunnville Library Branch)

**Core Competencies**:

- Active Listening
- Inter-personal Communication
- Digital Literacy
- Emotional Intelligence

**Position Summary**:
Performs circulation and customer service functions, contributing to efficient day-to-day library branch operations and undertaking tasks delegated by the Branch Coordinator. Responds to public requests for reader’s advisory, reference assistance, digital technology assistance, and community information, assists with various stages of library program delivery, and performs clerical tasks related to patron account information and materials processing.

**Qualifications, Knowledge, and Skills**:
**Education**:

- Completion of Secondary School

**Experience**:

- Up to and including 1 month of current related experience.

**Knowledge/Skills**:

- Some knowledge of the principles and practices of modern library systems and programs.
- Demonstrated customer service experience.
- Demonstrated knowledge of popular children’s, young adult and adult literature.
- Working knowledge of office procedures (i.e., telephone etiquette, handling cash, making photocopies).
- Excellent verbal and written communication skills with the ability to give, obtain, seek clarification, and/or exchange routine information
- Demonstrated initiative, and ability to make decisions involving routine tasks, within established procedures
- Demonstrated ability to work independently with complex tasks requiring some supervision
- Demonstrated ability to exercise significant discretion and sensitivity involving regular work with confidential information
- Proven ability to handle/process cash, valuables and/or issue receipts
- Demonstrated analytical and problem-solving skills involving occasional ingenuity, and minor refinement of procedures when necessary
- Demonstrated capability to provide orientation or technical guidance, as needed
- Organizational skills with considerable attention to detail to avoid errors and ability to meet deadlines
- Excellent interpersonal skills including the ability to work effectively in a team environment.
- Technology Aptitude
- Demonstrated fundamental computer skills to perform basic tasks on various technological devices and programs while adhering to cybersecurity and an awareness of best practices
- Beginners knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
- Beginners knowledge of tablet/smartphone apps and operating systems.

**Responsibilities**:
The incumbent is responsible for, but not limited to:
**Corporate**:

- Participates in the provision of superior customer service to ratepayers, reflecting corporate culture of responsiveness, quality, respectfulness, and inclusivity. Shares the responsibility for creating positive impressions of local government.

**People**:

- Provide reference, readers’ advisory, digital technology assistance and community information in response to public queries in person, online or by telephone.

**Timeline**:

- Handles daily cash and cheque payments from patrons for fines, meeting room rentals and other services and tallies daily revenues.

**Money/Asset**:

- Handles daily cash and cheque payments from patrons for fines, meeting room rentals and other services and tallies daily revenu