Project Lead

**Project Lead - Strategy, Quality and Client Experience**

**Full-Time, Non-Union**

**N/24-10**

**The Organization**:
St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person
- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 700 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team

**The Job Summary:
The purpose of the Project Lead position is to support/lead the development, implementation of strategy and quality improvement initiatives. The role drives strategy execution and system improvement that will positively affect the performance of the organization and enhance our service to the clients, patients and residents we serve. It supports the delivery of high quality care in collaboration with leadership, staff, physicians, patients and families, in accordance with SJHCG’s mission, vison, values, and policies.

**Key Accountabilities & Success Criteria:
- Uphold Mission, Vision and Values of the organization and embed a person
- and family
- centred approach in all aspects of the role.
- Lead and/or support the improvement of business structures, processes, systems, strategy, culture and organizational effectiveness using project management, quality improvement and organizational development best practices.
- Provide continuous improvement problem-solving assistance to the leadership team, including facilitating process design and improvement workshops, leading change, and project management.
- Support organizational change processes to support the achievement of strategic and operational priorities of the organization.
- Ensure the project deliverables/outcomes for existing and new initiatives are successfully executed and then transitioned to operational partners with a sustainability plan when required.
- Implement effective measurement tools that will measure the impact of interventions and evaluate the return on investment and inform future initiatives/improvements and/or adjust initiatives, as appropriate.
- Provide project management support to the development and implementation of strategic and operational initiatives.
- Work cross-functionally with stakeholders to promote alignment and coordination of priority work.
- Develop effective and collaborative working relationships with leaders and their teams.
- Develop tools to support organization knowledge and capacity for a culture of continuous improvement.
- Ensure proper tracking of improvement initiatives and project management documentation.
- Create reports and communication documents to report on program and initiative status
- Use business intelligence and analytics to provide insight on and identify performance trends and improvement opportunities.
- Manage multiple projects and priorities at the same time with competing deadlines.
- Create and drive change that improves the customer experience.
- Contribute to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
- Promote an environment that encourages and supports change using change leadership theory.
- Develop dashboards with key indicators for the organization in consultation with key stakeholders.
- Develop communications for specific stakeholders related to key initiatives.
- Support operations of Client Experience including managing complaints.

**Qualifications**:

- Bachelor’s degree in business, health profession or related discipline, Master’s Degree Preferred.
- Understanding of post-acute care, long-term care and community-based support services (preferred).
- Three (3) years experience in quality improvement/project management and/or change leadership experience in health care. Other industries will also be considered.

**Skills & Abilities**:

- Knowledge of performance measurement methods and statistical analysis.
- Knowledge of Change Management, LEAN, Quality Improvement & project management principles (preferred).
- Experience using a research-oriented approach to collect, analyze, and interpret data with demonstrated ability to identify and present data-driven insights and trends.
- Strong competency in Microsoft 365 suite, particularly Excel.
- Highly effective interpersonal, oral and written communication skills combined with excellent organizational, critical thinking and problem-solving skills.
- Attention to detail and proven prioritization skills with the ability to manage multiple concurrent assignments.
- Demonstrated experience in leading change and project management.
- Strong facilitation skills.
- Collaborative