Network Analyst

2 weeks ago

Montréal, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
As a Network Analyst II you will be part of dynamic team that is responsible for the Network Reliability and Assurance of Shaw’s Core Network Infrastructure. You will be working collaboratively in fast pace, high stress environment to adhere to established Service Level agreements for internal and external stake holders.
A typical day
This role is responsible for the restoration of services arising from fault situations, proactive monitoring of the Core network, and successful deployment/provisioning of network elements.

**Your key accountabilities**:

- Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, via incident and problem resolution.
- Lead network incident management activities, ensuring restoration in line with established service level agreements.
- Maintain overall network health for the Shaw Optical Transport, IP Core and switched packet infrastructure.
- Develop, document, and communicate Network Operations best practices & standards.
- Provide reports on status, fault management and utilization of the network.
- Work alongside Network Architects to assure standardization and reliability of core network environments.
- Initiate vendors and troubleshoot with carriers as required.
- Promote and represent Shaw in a positive and professional manner.

Your skills/experience
- Degree or Diploma in a wireless, telecommunications and/or data communications discipline.
- Must be certified in CCNA or CCNP Routing & Switching. Service Provider specialty would be considered an asset.
- Minimum 1 year of complimenting experience in Transport Network Engineering and/or Network Operations
- Knowledge of SONET, DWDM/CWDM transport technologies is considered an asset.
- Proficient knowledge of IP Transport, MPLS design and operations.
- Strong analytical and critical thinking skills.
- Dedicated to exceptional customer service and satisfaction to our internal and external customers.
- Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes.
- Experience in Python or other scripting/programming languages is considered an asset.

Other details
- This position requires the successful completion of a criminal and credit background check
- This role is not location-specific.
- Where are you hiring? Non-location specific, Calgary & Edmonton preferred.
- Is travel required? No.

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