Vaccination Services and Equipment Lead

At Ceva, we believe in preserving the vital bond between humans and animals. We strive to find innovative solutions that improve animal health and productivity while respecting animal welfare and supporting biodiversity. Together, we are building a new reference to create value beyond animal health.

Ceva Animal Health has been the fastest growing global animal healthcare company since our creation in 1999. Our expertise are focused on the research, development, production and marketing of pharmaceutical products and vaccines for the companion animal, poultry, ruminants and swine sectors. Although we have grown to become a global company, we’ve managed to retain the entrepreneurial spirit and dynamism of a small to medium-sized enterprise. From our unique ownership structure to the way our people provide service to customers, we are together, beyond animal health.

Here in Canada, we are growing and looking to add team members that embody our corporate values and objectives. When you work here, you’ll have the opportunity to create something new and work with a passionate team that is focused on providing innovative solutions for our customers.

**About the Position**

We are currently seeking a Vaccination Services and Equipment Lead to perform, monitor and implement field service activities, provide support and guidance to hatchery or field personnel in order to ensure field services are performed and customer needs are met. In this role you will service Ceva’s equipment in customer locations with a focus on the hatchery and Egg Inject equipment. When needed, you will coordinate the installation and promotion of new equipment.

**Responsibilities**
- Ensure valuable monitoring of the products by taking audits into the hatchery (with chick app) and analyzing the results through the digital tools. Share the collected information with the customer and stock the information for later projects.
- Perform audits for customers. Validate proper function of equipment or specialized Ecat equipment. Troubleshoot and repair equipment malfunctions. Can perform and track scheduled preventative maintenance on equipment.
- Maintain relationship with customers through regular visits, events or calls. Maintain good relationship

with Desvac. Collaborate with all local teams to ensure execution of the plan.
- Participate to meeting every two month with corporate on current European situation and to monthly meetings vaccination teams and manager to review and update the plan of every customers. Highlight critical information observed during customers visits. Communicate with the customer on weekly/monthly bases on the monitoring result and on yearly basis for more detailed meetings. Through services app, create automatic reports uploaded to Cforce for each audit.
- Manage the stock of spare parts and Desvac equipment in customers and local warehouses.
- Attend continuous trainings delivered by corporate. Attend congress, seminars and event on his expertise area. Self-train on new technical updates to maintain high level of expertise. Collaborate on the conception of technical articles. Deliver diagnosis and expert support on demand.
- Conduct customer visits and provide professional consultation (advising and problem solving) in regard to vaccination (chick program), hatchery process, Desvac equipment or ecat equipment. Provide technical and scientific advice to customers. Develop training on technical activities with the aim to share his knowledge with customers. Train local team to support them in the guidance and advisory of customers.

**About You**
- You have a strong mechanical understanding and are capable of troubleshooting and fixing mechanical equipment breakdowns
- You are customer oriented and pride yourself in providing value added service
- You have an understanding of data analytics and a passion for helping customers optimize their equipment and productivity
- You are organized and can prepare and execute preventative maintenance plans
- You have good verbal and written English communication skills
- You are a team player and enjoy collaborating with others
- Ideally you have experience within a Hatchery or chicken farm
- Ceva Animal Health - Canada is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation_
- We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status._

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible Language Requireme