Current jobs related to Customer Service Agent 3 - Sarnia - Serco North America

  • Customer Service Agent 3

    2 weeks ago

    Sarnia, Ontario, Canada Serco Full time

    This role has a starting hourly rate of$23.64Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the...

  • Customer Service Agent 3

    5 days ago

    Sarnia, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$23.64**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who...

  • Guest Service Agent

    2 weeks ago

    Sarnia, Canada The Insignia Hotel Full time

    The Insignia Hotel Sarnia, a Tribute Portfolio Hotel is situated in the quaint town of Sarnia in Ontario, Canada. The hotel was built in the ‘60’s and was the pride of the community. In 2018, the hotel was transformed into the luxurious boutique hotel that it is known as today. The Insignia Hotel is a pet-friendly hotel in Sarnia and features 84 rooms...

  • Guest Service Agent

    24 hours ago

    Sarnia, Canada The Insignia Hotel Full time

    he Insignia Hotel Sarnia, a Tribute Portfolio Hotel is situated in the quaint town of Sarnia in Ontario, Canada. The hotel was built in the ‘60’s and was the pride of the community. In 2018, the hotel was transformed into the luxurious boutique hotel that it is known as today. The Insignia Hotel is a pet-friendly hotel in Sarnia and features 84 rooms and...

  • Guest Service Agent

    2 weeks ago

    Sarnia, Canada The Insignia Hotel Full time

    he Insignia Hotel Sarnia, a Tribute Portfolio Hotel is situated in the quaint town of Sarnia in Ontario, Canada. The hotel was built in the ‘60’s and was the pride of the community. In 2018, the hotel was transformed into the luxurious boutique hotel that it is known as today. The Insignia Hotel is a pet-friendly hotel in Sarnia and features 84 rooms and...

  • Guest Service Agent

    1 day ago

    Sarnia, Canada The Insignia Hotel Full time

    he Insignia Hotel Sarnia, a Tribute Portfolio Hotel is situated in the quaint town of Sarnia in Ontario, Canada. The hotel was built in the ‘60’s and was the pride of the community. In 2018, the hotel was transformed into the luxurious boutique hotel that it is known as today. The Insignia Hotel is a pet-friendly hotel in Sarnia and features 84 rooms and...

  • Front Desk Agent/night Auditor- Super8, Sarnia

    3 days ago

    Sarnia, Canada Super8 - Sarnia Full time

    **About us** Super8 - Sarnia is a small business in Sarnia, ON N7T 5W1. We are professional, agile, and professional. Our work environment includes: - Modern office setting - Food provided - Safe work environment - Lively atmosphere - The Front Desk Agents primary function is to ensure the courteous check in and checkout of the hotel guests in an...

  • Experienced Real Estate Agents and Brokers

    1 week ago

    Sarnia, Canada The Agency Real Estate Brokerage Full time

    **Job Title: Experienced Real Estate Agent - Join Our Dynamic Team!** Are you an experienced Real Estate Agent seeking a change and an opportunity to thrive in a dynamic, forward-thinking environment? Look no further! Our boutique real estate office is seeking talented and motivated realtors to join our team. **About Us**: We pride ourselves on offering a...

  • Customer Service Supervisor

    24 hours ago

    Sarnia, Canada TC Energy Corporation Full time

    We offers a clean and bright work environment where safety is the number one priority. We are a family-operated business offering all new Team Members benefits after 3 months, bi-weekly perfect attendance bonuses, an RRSP matching program, Food Truck Days, Referral bonuses and more! The Opportunity: Responsibilities and Duties: Assist with providing...

  • Customer Service Representative

    2 weeks ago

    Sarnia, Canada Motion Full time

    Working at Motion Canada is about partnering - with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move - you’ll partner with some of the most talented and humble men and women driving our industry forward. We just like to think that we’re real people...

Customer Service Agent 3

3 weeks ago

Sarnia, Canada Serco North America Full time

Position Description:
SERCO is offering a
**$250 dollar** sign-on bonus for this position

Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.
- This is a “term” position. Your employment will commence upon completion of background checks and the agreed upon start date. The position is anticipated to last for a term of six (6) months with the possibility of an extension._

Purpose of the Job:

- Provides information and assistance related to driver examination services.
- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
- Ensures the fair and proper conduct of examinations.
- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
- Provides Security Guard Testing (SGT) examination services support.
- Primary Duties and Responsibilities:

- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
- Investigates problems or errors in licence records and initiates corrections.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Collects applicable fees accurately.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
- Contacts members of the public to communicate information and correct errors.
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Escalates customer concerns and redirects customers to other government agencies, when required.

Qualifications:

- To be successful in this role, you must have:

- Valid Ontario class “G” of licence is required.
- Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
- 1-4 years of customer service experience in a service environment is preferred to include, but not limited to:

- Airline Industry
- Financial Industry
- Banking Industry
- Federal and Local Government Services
- healthcare Industry
- Must have and maintain an acceptable driving record.
- Intermediate-level computer skills in Microsoft Office are required.
- Touch-typing and data entry.
- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
- ** Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check**
- **Employee hours vary based on customer demand and location’s operating hours._
- **_**_This position is required to work every Saturday and Sunday shifts._**_ Additional hours and shifts may be available during certain periods of the year when Drive Test Centre volume is higher._
- **This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team

Serco Ca