Warehouse Team Leader

**Are you interested in joining the Toronto Blue Jays Merchandise Warehouse Team? This is your chance.**

**The Toronto Blue Jays are looking for a Warehouse Team Lead.**

**OVERVIEW**

Be a part of Canada’s only Major League Baseball Club, the Toronto Blue Jays Reporting to the Warehouse Operations Manager, the Warehouse Team Lead will play a large role in our commitment to deliver an exceptional fan experience. In this role you will be responsible for supervising, coordinating, and overseeing day-to-day warehouse operations - including receiving, order filling and shipping. If you enjoy working across collaborative teams, love baseball and live events - this position is for you

This role may be for you if:

- You enjoy motivating, energizing, and inspiring others
- You are hands-on, have high attention to detail and are unafraid of taking on new challenges
- You thrive in fast paced high-volume working environments
- You love the Toronto Blue Jays

**RESPONSIBILITIES**

With the support from and in collaboration with the Warehouse Operations Manager, you will be responsible for the following:
Day-to-Day Warehouse Operations
- Conducts daily briefings with Warehouse Associates; organizes daily task list to associates and assigns duties accordingly. Establishes or adjusts work assignments to meet the needs of the business,
- Ensures that product is received, counted in, labelled, and all orders are picked, fulfilled, and delivered to all retail locations in a timely manner, to maximize fan experience,
- Regularly meets with team members individually and collectively to monitor progress, verify accuracy, and completion of tasks, as well as performance management, training, and coaching,
- Reports discrepancies in a timely manner and works with the Inventory Lead to provide solution-based resolutions,
- Keeps organized documentation to support successful transition of information between Team Lead and Inventory Lead,
- Monitors time and attendance, productivity, and quality records daily. Prepares and generates productivity reports on the key performance indicators (KPIs) daily,
- Effectively utilize inventory management system for item lookup, printing of labels, generating reports, and performing cycle counts,
- Any other duties and tasks as required.

Training & Leadership
- Ensures warehouse policies and procedures are demonstrated professionally, while also maintaining an organized and safe warehouse in accordance with company policies and procedures.
- Provides appropriate orientation and training for associates to give them the information, technology, and any material necessary to perform their jobs.
- Responsible for implementation of health & safety and security initiatives, practices, and behaviours.
- Cultivates a positive, inclusive work environment through effective communication and interpretation of tasks and policies for associates.
- Demonstrates ability to effectively coach and develop Warehouse Associates, while balancing day-to-day support to team members by responding to general inquiries and troubleshooting in a timely manner.
- Understand general labour agreement and maintain positive labour relations with all employees.
- Any other duties and tasks as required.

Internal Partner Request Program
- Work in collaboration with Inventory Lead to organize and execute picking & distribution of internal partner requests as required.

**QUALIFICATIONS**

**Team Leads must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required**
- Passion for sports and knowledge of the game of baseball and Toronto Blue Jays a necessity.
- Minimum of 1-2 years previous experience in a Lead/Supervisory role, preferably in a Warehouse and Logistics environment.
- Post-secondary education in retail or business-related discipline.
- Available to work all 81 home games and concerts (evenings, weekends, and holidays) as required.
- A service-oriented team player with a commitment to a high quality of work and thorough knowledge and adherence to company policies and procedures.
- Able to develop and maintain positive relationships with team members through effective positive leadership and positive communication.
- Able to remain flexible and respond quickly to unexpected events that may arise within the Rogers Centre Sports & Live Entertainment event calendar.
- Strong organizational skills and attention to detail, with excellent problem solving and communication skills.
- Able to effectively time manage and prioritize multiple responsibilities; able to multi-task in fast-paced, high-volume environment and meet required deadlines.
- Good mathematical skills.
- Proficient computer skills in Outlook, Excel (advanced), Word, and PowerPoint.
- Knowledge of Appetize X Point-of-Sale and/or Yellow Dog Inventory Management System is preferred but not required.
- Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach; Mus