Manager, IT Workforce Capacity Planning

Location Address:
100 Queens Quay East, 9th Floor, Toronto

Number of Openings:
1

Pay:
$81,442.00 - $146,641.00

Job Posting Description:
Manager, IT Workforce Capacity Planning

This role is #LI-Onsite

Are you passionate about strategic workforce and resource management? Reporting to the Senior Manager of IT Strategy & Management, you will have strategic responsibilities as we continue to mature IT's capacity management. You will lead the creation and operationalization of capacity plans across IT and act as a point of contact for resource allocation, conflict resolution and development of workforce capacity solutions in support of business goals. You will also be responsible for planning and forecasting of headcount based on required skills, ensuring the IT Division has the right resources and capacity to meet current and future demands,

You will manage the allocation of IT resources to ensure the delivery of projects and operational activities. You will analyze resource requirements, balancing workloads, and ensuring that the IT team is adequately staffed to meet project deadlines and organizational goals.

If you are passionate about developing and executing workforce strategies, ensuring optimal resource allocation and capacity management, then this is the role for you

About the Role

Resource Planning and Capacity Management:

- Responsible for creating, implementing, and maintaining a Capacity Planning Framework and forecasting tools.
- Develop and implement a comprehensive strategic workforce capacity plan to ensure optimal staffing levels
- Monitor and analyze workforce demand and supply and resource utilization to identify potential capacity gaps and opportunities
- Implement strategies to optimize resource usage and address imbalances or bottlenecks.
- Measure and monitor effectiveness of capacity plans and adjust as required.
- Working with the appropriate partners, forecast future talent needs/gaps and the availability of the right talent into the right skills and roles
- Create, maintain, and manage skills matrix.
- Translate needs into the right skills and roles
- Balance requirements against costs and risks, ensuring optimized skill matches and capacity to deliver on future engagements

Collaboration with IT Product and Platform Owners
- Work with IT Product and Platform Owners to understand demand and backlog volume, and upcoming resource needs to ensure workforce alignment with IT Product and Platform team priorities.
- Participate in sprint planning sessions to provide insights on resource availability, capacity constraints, and the necessary skills for successful execution within ongoing Agile workflows.
- Ensure resources are allocated and maintained at a consistent velocity throughout sprints and iterations.
- Gather feedback from IT Product and Platform Owners regarding resource performance and capabilities, utilizing this information to inform workforce planning.

Forecast and Reporting:

- Collect, analyze, and interpret workforce data to identify trends and patterns
- Report on resource allocation, utilization, and capacity forecasts.
- Develop Executive Level dashboards to report on and provide insight into workforce capacity and performance and to inform decision-making.
- Ensure appropriate reporting to allow teams to plan and manage their resources.

Staff Allocation:

- Assign IT resources to projects based on skills, experience and availability.
- Ensure a balanced distribution of workloads to prevent burnout and maintain high productivity levels.

Collaboration and Communication:

- Collaborate with key stakeholders, including Team Leads, project, platform, and operational teams to effectively allocate the appropriate resources.
- Liaise between project and product teams, IT management, and other key partners to facilitate effective resource management and resolve gaps.
- Effectively communicate capacity planning strategies, resourcing gaps, and relevant updates.

Process Improvement:

- Evaluate and improve resource management processes and tools.
- Implement best practices and new technologies to enhance resource planning and allocation.

About You
- Bachelor’s degree or equivalent in business, management, human resource management, or related experience.
- 5+ years of experience in capacity planning management
- 5+ years of experience in Project Management or other Project Management Office roles
- Intermediate to Expert level in MS Project and Project Online and ability to manage resourcing.
- Proficient in administrative systems with advanced skills within the Microsoft suite of tools. (with a focus on Excel, Power BI, Project Online)
- Experience in building capacity/forecasting models and plans and undertaking complex analysis to produce applicable insights.

We offer a comprehensive suite of benefits including:

- Health/Dental Benefits
- Access to an Employee & Family Assistance Program
- a Defined Benefit Pension
- Discounts on products and services via Workp