Hotel Front Desk Clerk
7 days ago
**Overview**
**Duties**
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain the front desk area in a clean and organized manner.
- Answer phone calls using proper phone etiquette, assisting callers with inquiries or directing them to the appropriate department.
- Support other hotel departments as needed to enhance overall guest experience.
**Experience**
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is a plus.
- Strong communication skills with an emphasis on phone systems and etiquette.
- Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Application question(s):
- Do you currently have a Canadian Social Insurance Number (SIN)?
Work Location: In person
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