Inbound Customer Service Representative

1 week ago


Montréal, Canada ContactPoint 360 Full time

**Join our CP360 Family, today**

**Who We Are**:
We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

ContactPoint 360 provides a career opportunity in Customer Service and Sales with stable shifts and full-time hours. We are seeking motivated self-starters, who thrive on a fast-paced environment and have excellent customer service skills and sales abilities. It is a Remote position while we have isolation measures in place and then it will be completed at our Montreal office.

What we offer:

- A paid learning and development training program.
- We offer competitive insurance coverage, incentives, and two weeks’ vacation time off after 90 days Plus surprise perks you'll love.
- Medical and Dental Insurance after 3 months (Family Plans available)
- Paid Vacation Time
- Referral Bonuses (Earn up to $250 per referral)
- Opportunities for growth (You can graduate into a Tier 2 program with a wage increase as quickly at 2 weeks of production)

You MUST have reliable high-speed internet and able to connect directly to the Modem.

Equipment can be provided (excluding headset) if located in Montreal QC Area.

**Responsibilities**:

- Providing outstanding customer service by helping clients with their needs.
- Upselling/Cross Selling on all inbound customer service calls.
- Use critical thinking to remain solution focused.
- Retain and De-escalate customers to ensure an overall positive experience.

This is a transitional campaign, with extensive training moments to build a foundational knowledge of systems, processes and customer service expectations. Once a strong foundation has been built the next step to your career begins to a tier two program

Who we are looking for:

- Fluent in English and excellent communication and listening skills.
- High school education or equivalent
- Ability to pass a background check with a Government Valid ID
- Solid computer skills and an aptitude for learning new software.
- Minimum of 1 year working in the Customer Service industry
- Minimum of 1 year Sales experience

Training and work will be remote (Due to COVID-19)

Extras:
We are looking for a strong team-player, bringing in a high level of enthusiasm and energy. With a motivation to learn and provide exceptional customer service by using skills such as Empathy and Kindness.

Job Location:
Currently Remote (Due to COVID-19)

Montreal office is a 2-minute walk from De la Savane metro.

Weekly Hours:
40 hours, with opportunities for over-time

Start your amazing career with CP360 today

Follow us on:
LinkedIn: ContactPoint 360

Facebook: ContactPoint 360

Instagram: ContactPoint 360

Twitter: ContactPoint 360



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