266 Front Desk Support Worker, Marguerite Ford

**POSITION TITLE**: Front Desk Support Worker
**PROGRAM**: Marguerite Ford Apartments
**UNION**: BCGEU
**SALARY**: $26.42/hour (BCGEU grid 34) + $2.50/hour as a premium for night shifts.
**TYPE**:Permanent, Part-Time, 0.8 FTE.
**SCHEDULE**: Saturday-Tuesday 11:30pm-7:30am, includes a 30 minute unpaid meal break
**START DATE**: As soon as possible

**ABOUT US**

RainCity Housing is an organization that makes a difference in people’s lives. With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities and make change for people experiencing homelessness and mental health, trauma and substance use issues. We invite you to be a part of the change.

**DIVERSITY**

RainCity Housing serves a diverse group of people and we need a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

***

Reporting to the Management Team or designate, the Front Desk Support Worker is responsible for the administrative, maintenance, and safety functions of building and provides a range of support services for the participants at Marguerite Ford Apartments. The FDSW will be the first point of contact for program participants, guests, service providers, and trades people coming into the building and will enact Marguerite Ford Apartments policy and procedures related to safety and building access accordingly. The FDSW will collaborate with program participants and staff to provide a range of services, including guest management, planning, day-to-day physical, emotional, and social supports, life skills assistance, information, and resources. The FDSW may supervise work crews and/or provide direction to volunteers. The FDSW may provide daily supports including, building safety, crisis intervention and prevention, and general problem solving. The FDSW also works collaboratively with other direct service staff, families and with external service providers and government ministries involved in the care and support of program participants.

**PROGRAM SUMMARY**

**The Marguerite Ford Apartments RainCity Housing Team **provides a range of supports, advocacy, cultural knowledge and community involvement to tenants of Marguerite Ford Apartments, low income people who also might be coping with the realities of recent homelessness, substance use, and physical and mental health concerns. The project is a partnership with the Sanford Housing Society which acts as the MFA property manager. There are147 suites, bachelor and one bedroom, governed by the Residential Tenancy Act.

Recognizing the varied ways community members who will reside at MFA are excluded systemically from full participation in our society; positions will be of varied specialties at MFA, while still acknowledging that many members will also require one on one support. The specializations are meant to address specific areas that affect member’s ability to belong, thrive and be active and accountable in our community. Specific specializations will share knowledge between all team members to more successfully address exclusion and encourage participation of members.

**QUALIFICATIONS**

**Qualifications**: many forms of education and experience are valued, including volunteering and lived experience of mental illness / addiction/ homelessness; Minimum education and experience includes:

- A Diploma in community social services
- Two years of recent, related work experience, including working with women with an emphasis on mental health, addictions, homelessness and/or social services.
- Or an equivalent combination of education, training and experience.
- Current First Aid and CPR certification

**Key Skills and Abilities - for supporting people receiving our services**
- Ability to establish and maintain collaborative relationships with women program participants
- Ability to identify and work to increase program participant strengths
- Ability to work with program participants using hope-inducing strategies
- Ability to implement program participant-centred service plans
- Ability to respond to problematic behaviour using an understanding of the behaviour's context and function
- Ability to support life-skills
- Ability to create, facilitate and assist with peer-based in house programming
- Ability to analyze problems and develop effective solutions
- Ability to administer medications as per Marguerite Ford Apartments policies and procedures
- Ability to effectively and safely resolve crisis situations
- Ability to work independently and with mínimal supervision
- Ability to collaborate with staff team and external services
- Ability to constructively resolve conflict with co-workers, management and external services
- Ability to communicate effectively both in writing and verbally
- Ability to organise and prioritise duties
- Ability to operate office equipment including computers
- Physically able to carry out the duties of the position
- Sound knowledge of women-centre