Supervisor, Shelter and Respite Services

**Employment Type**: Full-time, Long-term Contract
**Department**: Shelter and Respite Services
**Union**: Excluded
**File #**: 24-SRS-44
**Posting Date**:December 02, 2024
**Posting Close**: December 16, 2024
**Location**:Better Living Centre, 195 Princes' Blvd

**The Supervisor, Shelter and Respite Services will be working overnight shifts from Monday to Friday 11 PM - 7 AM**

**Position Summary**

Reporting to Manager, Shelter and Respite Services, the Supervisor, Shelter and Respite Services is responsible for providing supervisory and operational support for the team and the day-to-day operations of their assigned portfolio. They will also be responsible for creating a safe and supportive environment for all clients and staff working in the department.

**Duties and Responsibilities**
- Plan, coordinate, direct and monitor the effective of all operational activities of the assigned portfolio.
- Participate in and lead committees and task groups as required.
- Provide input on the development of the annual operating plan for the department as required.
- Support and participate in projects in area of responsibility and provide status reports to direct manager.
- Support developing monthly schedules for the Shelter & Respite Services department.
- Assist with on-call duties on a rotational basis.
- Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy development.
- Seek opportunities to ensure a participative working relationship with funders.
- Seek opportunities to be involved in and contribute to Shelter and Housing Networks in the Community and the City of Toronto.
- Participate in the development of the annual department budget.
- Adhere the Expenditure and Accounting systems outlined by the Finance Department.
- Oversee the effective and efficient procurement and supply control procedures in assigned portfolio.
- Manage the payroll responsibilities for assigned portfolios.
- Manage property management issues.

**People and Culture**
- Engage with People and Culture department for recruitment, orientation and for all labour relations matters for employees in the assigned portfolio.
- Address and manage all employee performance and behavioural issues in a timely manner within Collective Agreement timelines.
- Supervise, coach and mentor employees in the department.
- Establish clear goal setting with department employees through annual performance evaluations and outline expected outcomes and time frames against which performance will be reviewed.
- Manage disciplinary actions within the department in accordance with process and timelines set out in the collective agreement.
- Consistently applies terms of the collective agreement within the department.
- Ensure that all employees within the department understand WSIB claim process and importance of return to work’ measures to avoid lost time claims.
- Monitor all active WSIB claims within the department and ensure ongoing efforts are made to facilitate early return to work.

**Organizational Accountability**
- Work collaboratively with other Dixon Hall staff and departments and volunteers.
- Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
- Ensure adherence to all aspects of the Occupational Health & Safety Act and Fire Code.
- Complete workplace incidents/injuries reports as needed.
- Provide support to Occupational Health & Safety Committee to ensure it meets all legislative requirements.
- Oversee the implementation of fire and emergency drill procedures and reviews reports to ensure follow up is completed as required.
- Other duties as required.

**Qualifications**
- Bachelor of Social Worker, or Social Services Community College Diploma, or related degree/diploma required.
- Emergency First/Aid CPR certification preferred.
- A minimum of 3 years supervisory experience or related experience.
- Previous experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
- Management experience in a unionized environment preferred.
- Demonstrated crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
- Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
- Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with employees, clients, peers, and volunteers.
- Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
- Strong written and verbal English language communication skills; fluency in other languages will be considered an asset.
- Excellent multi-tasking, time management, writing, and editing skills.
- Demonstrated ability to engage and work collaboratively with stakeholders and personnel from diverse secto