Store Manager

**JOB DESCRIPTION**

Job Title

Store Manager

Reports to

District Manager or Regional Manager

Mobile Klinik is on a journey to become Canada’s “one stop phone shop” providing customers across the country with a premier destination for all of their phone needs. We buy, sell, repair and connect and can help with all things wireless. A wholly owned, independently operating subsidiary of TELUS Corp, Mobile Klinik is an exciting growth company in the midst of significant national expansion with a mandate to build 170+ stores from coast to coast.

**Position Summary**

Mobile Klinik is seeking Leaders who flourish in coaching and inspiring teams to shared success. You thrive in a collaborative, small team domain and are driven to meet and exceed sales targets and customer experience metrics. You excel in an innovative, entrepreneurial environment while taking pride in being backed by a Canadian telecommunications leader. Building a best-in-class Brand is important to you and providing solutions to customers in a transparent, trustworthy manner is paramount. Excellence in execution is what you strive for daily and developing your team is a source of pride and satisfaction.

**POSITION LOCATED AT: The Commons**

**Responsibilities**
- Deliver on key performance indicators and sales targets
- Enable a best-in-class customer experience
- Interview, hire, train, schedule, coach and manage the performance of store smartphone repair Technicians
- Enable employee engagement, collaboration and teamwork
- Manage inventory, including receiving and ordering parts and products, including Certified Pre-owned phones and accessories, efficiently and effectively
- Perform accurate inventory counts and ensure strong ticket management processes in our Point of Sale system
- Be the face to the community in the area your store operates. Develop referral relationships, execute promotions, and ensure top-of-mind awareness for Mobile Klinik
- Grow revenue and manage expense budgets to deliver bottom-line performance
- Manage executional excellence in the diagnosis, repair and testing of smartphones and tablets, sale of post paid and pre paid wireless plans, certified pre-owned devices and accessories and protection plans.
- Lead the team in delivery on the customer journey by ensuring that the customer is provided best-in-class repair, care, sales and services through the sales execution of Mobile Klinik’s Customer Connection Loop
- Represent the Mobile Klinik brand with professionalism and integrity at all times
- Be the primary point of communication with your store team. Schedule and communicate all shifts to all team members in a timely and effective manner
- Develop expert-level knowledge and lead the execution of the store processes, policies and procedures

**Core Competencies**
- Experience working in a retail, fast-paced, consumer-facing environment
- Have a background and expert knowledge in the smartphone industry, and/ or retail sales.
- Thrive on leading teams to shared success; you lead by example and excel at coaching and inspiring
- Proven ability to impact sales results and grow productivity
- Passionate about the customer experience and the ability to influence customer decisions and employee behaviour
- Aptitude, strong interest in technology

Self-motivated, competitive, a strong communicator, organized and detail-oriented
- Ability to work retail hours

**Salary and Benefits**
- Competitive Salary
- Quarterly Bonus Plan
- Generous and lucrative wireless plan sales compensation program
- Optional benefits after 3 months of service
- Professional training, growth, and development opportunities
- Employee discount on goods and services
- Become part of the Telus Ambassador Program and get 40% off your monthly Telus mobility bill
- Telus/Koodo Friends & Family rates
- GoodLife Fitness Canada wide discounted rates
- Perkopolis-Canada wide discounts on everything from Travel to Electronics

**Mobile Klinik **is an equal opportunity Employer, we are equally committed to providing accommodations for persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection and employment. If you require an accommodation, we will work with you to meet your needs.
- _The health and safety of our team, customers and communities is paramount to Mobile Klinik. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19._

**Job Types**: Full-time, Permanent

**Salary**: $49,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

COVID-19 considerations:
The health and safety of our team, customers and communities is paramount to Mobile Klinik. Accordingly, we require anyone joining our team to be full