Quality Control Technician-night Shift

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.
- SC Johnson Professional®

is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

Summary:
Coordination/facilitation of all aspects of outbound shipping process to ensure efficient, accurate and on-time shipping practices. Monitor/track key shipping KPIs including the management of carrier and LSP performance by means of complaint tracking and actioning. Assist with other Logistics functions as needed.

Essential Duties and Responsibilities:

- LSP Daily activity facilitation.
- Monitoring and reporting on key performance indicators (KPI) and provide information analysis needed to maintain or improve Customer Service levels
- Manage Outbound Delivery Creation & Fulfilment process. Send all outbound orders/deliveries to LSP and ensure all deliveries are accounted for to ship accurately and on-time.
- Manage the OS&D/Complaints/Claims process - investigate and monitor all shipping complaints, file claims with carriers and track progress. Prepare monthly Complaints Summary for Canada.
- Assist with the US Complaints/Claims process as required.
- Prepare paperwork for Return shipments, arrange pick up with applicable carrier, and confirm return.
- Review and approve outbound carrier invoices for processing and payment.
- Perform Post Goods Issue transactions for verified outbound shipments in SAP once shipped.
- Assist with various projects as required.
- Single Point of Contact for Customer Support Department related to Logistics questions & requirements.

Required Skills / Experience / Competencies:

- Minimum of 2 years’ experience in related industry

Preferred Skills / Experience / Competencies:

- Bachelor’s degree, preferable in Supply Chain discipline
- Minimum 2 - 3 years of experience in transportation, warehouse operations, customer service.
- Strong analytical skills; the ability to portray data and leverage to drive continuous improvement
- Excellent verbal and written communication skills
- Experience in SAP would be preferable
- Detail oriented
- Accuracy and attention to detail is necessary in order to properly measure raw materials and mix the products.
- Manual dexterity required to do work on filling line.
- Motor and mechanical skills to operate weigh scales, and ON OCCASION - filling machine, capper, shrink wrap machine, tape gun, hand tools and cart for boxes, as well as to operate forklift - requires proper training - in connection with transporting materials.
- Plant (and/or assembly line experience) in a related field, acquired through previous factory work.
- Excellent knowledge of weights and measures.
- Excellent documentation writing skills and reading comprehension
- Basic mathematical skills (counting, addition, subtraction) required to read and comprehend weights, keep/take inventory and perform various calculations required for mixing product according to formulations.
- Must be able to read English for working with formulations and ensuring proper raw materials are used.
- Versatility required for performing various functions of position and multiple tasks and for working in the plant on the assembly line as required.
- Verbal communication to deal effectively with supervisor and co-workers, including when dealing with laboratory staff regarding adjustments to mixes.
- Caretaking skills to maintain clean and safe mixing area.

Job Requirements:

- _Full or Part-Time, typical work hours & shifts, days of week, whether overtime is expected, etc._
- _Percentage of travel time expected, where the travel occurs, whether the travel is overnight_
- _Work environment, physical demands (if applicable)_
- F/T 38 hours per week
- Must be available to work ALL shifts: days, nights, weekends.
- Overtime available as required and pre-approved by manager

Other duties, responsibilities and activities may change or be assigned

at any time with or without notice as assigned by the Manager.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability - that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for pe