Hotel Front Desk Clerk

Education: No degree, certificate or diploma
- Experience: Will train
- **Work setting**:

- Hotel, motel, resort
- ** Tasks**:

- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Perform light housekeeping and cleaning duties
- Provide customer service
- ** Computer and technology knowledge**:

- Internet
- ** Transportation/travel information**:

- Own transportation
- ** Work conditions and physical capabilities**:

- Attention to detail
- ** Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- ** Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
- Work Term: Permanent
- Work Language: English
- Hours: 15 to 30 hours per week