Guest Service Agent

7 days ago

Edmonton, Canada Four Points by SheratonElement Edmonton West Full time

**Job Summary**

‐Exceptional interpersonal skills to enhance the service standards throughout the operation

‐Excellent communication, guest service and time management skills

‐Able to organize, plan ahead and manage workload

‐A team player and a self-starter, yet able to work independently within Four Points standards

‐Ability to work effectively in an innovative, fast paced and multi-‐tasked environment

‐Excellent computer skills, specifically Microsoft Office and use of the internet

**Duties and Responsibilities**

‐Always greet guests in a friendly and professional manner according to Marriot standards

‐Engage each guest as a unique individual and listen attentively to their requests

‐Perform accurate check-ins and check-outs of guests daily

‐Answer the telephone in a timely and professional manner

‐Make reservations over the phone and in person

‐Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift

‐Anticipate and address guest’s service needs

‐Listen to guest’s complaints or concerns and resolve their issue in a timely manner

‐Promote a safe working environment

‐Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

‐Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

‐Comply with the Marriot Hotels Policies, Procedures and Code of Ethics

‐Performs any additional tasks which are assigned by management

‐Keep work area neat and tidy

‐Uniform and personal appearance are kept clean and professional

‐Written, spoken and reading proficiency in the English language
- Work Schedule-‐Morning and evening shifts available, including weekends

Number of positions available: 1

Must be legally eligible to work in Canada.

**Company Profile**

PHI Hotel Group has specialized in the ownership, management and development of hotels and related commercial real estate. We have also worked with many affiliates who own and operate hotels in British Columbia and Alberta.
Our expertise include hotel management operations, fiscal and accountant service, new hotel development, hotel sales and marketing, advertising, feasibility studies, asset management, and consulting. Our new hotel development services encompass the full spectrum from the initial design of the project to the property’s opening and subsequent management.

**Salary**: $15.00-$18.00 per hour

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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