Analyste Principale

**Posting Date**: Oct 3, 2025, 11:06:34 AM

**Primary Location**: Ontario-Ottawa

**Job Type**: Permanent

**Schedule**: Full-time

**Application deadline**: October 17th, 2025

**Join the EDC Team**

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

**Position**: Process Automation Analyst /Senior Process Automation Analyst

**Employment Type**: Permanent

**Compensation Details**:

- Citizen Developer 17: Salaries typically range from $ 83,037 to $ 110,717 annually, based on qualifications and experiences, plus a performance-based incentive.
- Citizen Developer 18: Salaries typically range from $ 94,664 to $ 126,219 annually, based on qualifications and experiences, plus a performance-based incentive.

**Location**:

- This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, or Halifax.

**About EDC**:
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

**Why Join EDC?**
- ** Comprehensive Benefits**: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
- ** Work-Life Balance**: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
- ** Professional Development**: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
- ** Inclusive Culture**: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
- ** Wellness Programs**: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
- ** Community Engagement**: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

**Team Overview**:
The Process Performance Improvement (PPI) team operates under the Business Enablement group of the SVP-Centralized Business Services. PPI enables EDC teams to be more efficient and deliver greater value to Canadian exporters through a joint Center of Expertise (COE) for Business Process Management and Automation. This function combines the ability of documenting (through flowcharts) corporate processes and optimizing these for greater efficiencies and improved risk management, while proactively identifying automation opportunities, assessing anticipated value and readiness, with the capability to implement in a timely manner customer-centric, technology-independent automation solutions that are easily adopted and can scale across the organization.

**What you will be doing**:

- Drive (L18) / Deliver (L17) process-based automation initiatives throughout the organization.
- Work with business stakeholders to review their manual processes and determine best fit for automation or suggest other solutions. Provide sizing for development and feasibility analysis.
- Design, build, document, and test robotic processes. Responsible for all aspects of the life cycle from development through to deprecation of the automation solution.
- Estimate efficiencies anticipated through the automation solution; analyze and measure the effectiveness of existing automation solutions.
- Solve (complex L18) problems; take a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
- Facilitate effective communication between business and IT, ensuring investment decisions and business outcomes are optimized.
- Trail-blaze solutions where the synergies of your ideas and those of other automation analysts will allow us to automate use cases that solve a business team’s problems but could also be applied elsewhere in the organization.( L18)
- Monitor error logs of robotic processes and resolve issues when they occur.
- Provide appropriate user training for use of automation solutions and ongoing support.
- Effectively coordinates client engagement and manages expectations and communications.
- Support citizen developers and provide development assistance(L17).
- Coaches citizen developers and provide solution design guidance(L18)
- Communicates technical concepts to non-technical stakeholders using business adapted language.

**What we are looking for**:

- Completed an Undergraduate Degree in Business Administration, Computer Science, Engineering or in a related field
- Minimum 3 years (L17) / 5 years (L18) of exp