Residential Service Glazier

Under the direction of the Operations Manager, this position is responsible for with the measuring, documentation, and installation of all products offered by City Glass & Supply Ltd.

**Specific Responsibilities**

**Measuring and Installation**:

- Assist with the measuring of products including screens, sealed units, complete window (wood and PVC), aluminum frames, and railings
- Pull, organize, double check, and load all required tools and product onto the vans at the beginning of each shift
- Ensure all appropriate documentation is ready for that days’ job
- Maintain inventory of all required parts and tools on the vans
- Help communicate and track damaged and returned product, so items are ordered in a timely fashion and communicated to the correct people.

**Documentation**:

- Document all measurements as required by City Glass. This can include photographs, drawings, detailed notes, and the use of tools and equipment supplied by City Glass
- Update Jobber showing appropriate photos, notes and additional details for every job each day
- Help complete all associated paperwork with every job order before the end of each business day.

**Safety**
- Demonstrate competence using all required tools and machinery
- Wear appropriate clothing including assigned PPE
- Follow all safety protocols in place both in the warehouse and in the field
- Assist with the completion of any safety paperwork at the beginning, during and at the end of every shift

**Facility/Equipment**:

- Handling of tools, supplies, equipment, and vehicles as required
- Ensuring all environments are left the same or cleaner than when accessed

**Customer Service**:

- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other product and services
- Resolves product or service problems by clarifying the customer’s complaint, and documenting clearly (on a separate document if not a part of the original order) for the office staff to clearly understand

**Processes/Procedures**:

- Follows all company and safety policies set in place for the position and / or company and / or job site

**Organizational Interplay**:

- Interfaces daily with estimators, customer service, warehouse staff, installers, other helpers and management regarding schedules and work order instructions

**Field Operations**:

- Ensures that the field paperwork is complete, accurate and communicated to all appropriate parties

**Physical Requirements**
- Ability to work at a desk, conference table, or in meetings of various configurations
- Ability to stand for extended periods of time
- Ability to bend and twist, sit, stoop, kneel, push, pull and crawl
- Ability to lift 70 lbs
- Ability to carry 70 lbs
- Ability to operate office equipment
- Ability to reach in all directions

**General Requirements**
- In possession of a valid Glass 5 Drivers’ license (Alberta) with a clean drivers’ abstract, or to be able to obtain within six months of employment
- Skill to read and write at a level sufficient to perform required duties
- Understand and carry out oral and written instructions independently
- Establish and maintain accurate records and provide data as requested
- Operate a variety of machines and equipment including vehicles, trucks, forklift, etc.
- Establish and maintain effective work relationships with staff, clients, suppliers, etc.
- Ability to pass a general math skills test
- Ability to meet the physical requirements for performance of assigned duties

**Who We Are**

City Glass is Edmonton’s premier full-service glass shop, we can handle any glass project, from residential specialty glass through commercial glass replacements. Our full line of products and state-of-the-art hardware are locally sourced, top quality glass products. Allow us to take care of all your complete glass needs: we have hundreds of years of experience within our organization that will solve your problem.

City Glass is your one stop shop for all your glass needs. We specialize in custom shower enclosures, stock shower enclosures, custom mirrors with various different edges, interior glass walls, window replacement, window repair, commercial service, new commercial projects, glass railings and glass office walls.

Pay: $25.00-$28.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- Secondary School (required)

**Experience**:

- Commercial Glass and Residential: 1 year (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person