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Customer Service Specialist

2 weeks ago

Greenfield Park, Canada MoCA Test Full time

MoCA Test Inc. is a leader in the field of cognitive assessment. Our cognitive screening tools result in early diagnoses and treatment plans to improve brain health and well-being. Our mission is fueled by our passionate belief that everyone deserves a memorable life.

We have an exciting opportunity for a passionate, dynamic person with excellent interpersonal skills to join its team. A person who will use his experience in customer service to support customers and offer them quality service that meets their needs. A responsible and rigorous person who wants to offer the best possible service to customers in a constantly evolving company.

RESPONSIBILITIES
- Respond to written and verbal requests from clients;
- Customer care;
- Sales support;
- Billing;
- Administrative support;
- All other related tasks;
SKILLS
- Ability to manage delicate or tense situations with clients;
- Organized and autonomous;
- Rigorous and methodical;
- Excellent communication skills (verbal and written);
- Adaptability;
- Good problem solving skills;
- Detail oriented;
- High work ethic;
- Team work;

**REQUIREMENTS**:

- Bachelor’s degree;
- 2 years of experience in customer service;
- Bilingual (French and English) verbal and written;
- Proficiency in MS Office software suite.

MoCA Test inc. est un leader dans le domaine de l'évaluation cognitive. Nos outils de dépistage cognitif de pointe permettent d’établir des diagnostics et des plans de traitement précoces afin d’améliorer la santé cérébrale et le bien-être. Notre mission est guidée par la forte conviction que chaque personne mérite une vie mémorable.

Nous avons une opportunité excitante pour une personne passionnée, dynamique, avec d’excellente habilité interpersonnelle pour se joindre à son équipe. Une personne qui mettra à profit son expérience en service à la clientèle pour prendre en charge les clients et leur offrir un service de qualité qui répond à leur besoin. Une personne responsable et rigoureuse qui veut offrir le meilleur service possible aux clients dans une entreprise en constante évolution.

VOS RESPONSABILITÉS
- Service à la clientèle au téléphone et par courriel;
- Répondre aux demandes écrites et verbales des clients;
- Prise en charge des clients;
- Support aux ventes;
- Facturation;
- Support administratif;
- Toutes autres tâches connexes;
COMPÉTENCES
- Capacité à gérer des situations délicates ou tendues avec les clients;
- Organisé et autonome;
- Rigoureux et méthodique;
- Excellente capacité de communication (verbale et écrite);
- Capacité d’adaptation;
- Bonnes compétences en résolution de problème;
- Soucieux des détails;
- Éthique de travail élevé;
- Travail en équipe;
EXIGENCES
- Baccalauréat (Bac) complété;
- 2 années d'expérience en service à la clientèle;
- Bilinguisme (français et anglais), à l'oral et à l'écrit;
- Maîtrise des logiciels de la suite Office;
Type d'emploi : Temps plein

Salaire : à partir de 24,00$ par heure

Avantages:

- Assurance Maladie Complémentaire
- REER Collectif
- Stationnement sur place

Horaire:

- 8 Heures