Mobile Lab Patient Technician

Improve lives. Love your job. Grow your career.

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join

our team in London, Ontario in a dual role with a primary role as a Lab Patient Technician and secondary role as Mobile Lab Patient Technician.

**Note**:Shift availability requirement** **for this position is between 5:30 am - 5:30 pm Monday to Friday and Saturdays 6:45 am - 2:30 pm; 5:30 am - 1:30 pm Monday to Friday for Homecare; 6:45 am - 5:30 pm Monday to Friday in the PSC locations in London.

In the **Lab Patient Technician** role, you will:

- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Some key qualities include empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include
- Graduate of an approved Laboratory Assistant program or equivalent.
- Phlebotomy experience.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

Our Mobile Lab Patient Technicians play an important part in on-site patient care in locations including private homes, commercial facilities, retirement homes, and long-term care facilities. This is an active and rewarding role that will let you build relationships with patients and see the difference that you make in their lives and healthcare outcomes.

In the **Mobile Lab Patient Technician** role, you will:

- Organizing a daily schedule of visits to facilities and private residences in order to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
- Performing phlebotomies, connecting/disconnecting holter monitors, and performing ECG tracings.
- Collecting and delivering specimens to designated labs for testing.
- Accession, spin, separate and prepare for transport to reference lab as required.
- Booking patient appointments, requesting required information from patients, explaining the specimen collection process, and ensuring patients have followed necessary test protocol prior to specimen collection.
- Liaising with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.

This is a **Regular** **Part Time **role suitable for an individual seeking flexible shifts and the ability to maintain a good work/life balance.

LifeLabs is seeking an emphatic and adaptable person who can deliver exceptional customer service and relate to patients even in stressful situations. Do you have:

- Valid driver’s license with a clean driving record and access to a vehicle.
- Satisfactory criminal reference check.
- Phlebotomy experience.
- Excellent communication skills to enable you to relate with a wide variety of people.
- Problem solving skills and the ability to think quickly on your feet.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

At LifeLabs, great employees are at the heart of everything we do. That’s why LifeLabs provides more than just competitive compensation and benefits - our employees receive coaching and training in an environment that fosters open communication, a uniform and shoe allowance, and opportunities for advancement and changes in career direction.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLab