Remote Concierge Specialist I

1 day ago

Mississauga, Canada Stealth Monitoring Full time

Our customer service/advanced monitoring solutions professionals can keep cool while juggling multiple tasks. They have the charisma of a President and the attention to detail of a surgeon. Our Customer Service department is the face of Stealth Monitoring in this growing vertical of our business. Supplementing a security concierge, the customer service representative is responsible for monitoring multiple sites concurrently while delivering a high-level of customer service to our clients.

**Key Duties/Responsibilities**
- Build relationships with residents of sites in order to enhance ability to recognize potential issues/provide excellent customer service
- Track in/out activity of guests to the site to identify suspicious activity
- Manage delivery and pickup of parcels
- Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity
- Data entry for vehicle tracking log sheets at other sites
- Control all site software (FrontDesk, Guardall) as required
- Manage booking of site amenities, visitor parking, etc.
- Perform reception calls
- Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites

**Qualifications**
- Post Secondary degree or equivalent practical experience
- 1-2 Years of Experience in a Customer Facing/Sales Role

**Core Competencies**
- Excellent written and verbal communication skills, interpersonal and collaborative skills
- Self-starter: demonstrated initiative and problem-solving skills and willingness to learn
- Must possess solid computer skills (MS Office)
- Must look presentable given the client-facing nature of the role
- Must be fluent in French and English

**Working Conditions**
- Office environment
- Flexibility in work schedule

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