Housekeeping Supervisor

**Reports to**: Housekeeping Manager

**Basic **Function**:
The Housekeeping Supervisor will work closely as a “hand-on” employee and be responsible for supporting the Housekeeping Manager in all aspects of the housekeeping department including planning, organizing, and developing the overall operations of the housekeeping department.

**Key Accountabilities/Responsibilities**:

- Participation in the development of business strategies for the rooms division which are aligned with the overall objectives of the hotel;
- Contribute to the development and implementation of the Housekeeping department's business and operational strategies;
- Regularly monitors status and adjusts strategies as appropriate;
- Assist the Housekeeping Manager to oversee, lead and direct the Housekeeping operations of the housekeeping, public space and laundry areas;
- Ensures that the rooms and public space areas are spotless and continually restocked and meet department and organizational standards;
- Assist the Housekeeping Manager to develop and implement Housekeeping processes, procedures and standards for assigned departments which support achievement of service and financial goals;
- Will monitor budget status and take corrective steps as appropriate;
- Inspects rooms, public space and back-of-the house areas continually, and takes action and responds to maintain services and standards;
- Assists the Housekeeping Manager to determine appropriate staffing levels and schedules employees accordingly;
- Lead, Coach and guide employees with customer service training, technical and safety training on an ongoing basis;
- Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc
- Assists the Housekeeping Manager to facilitate outsourced laundry services;
- Monitors and ensures assigned departments comply with safety standards;
- Coordinates room availability and maintenance with the Guest Services & Maintenance Managers, Supervisor and/or employees;
- Assists the Housekeeping Manager to develop and implement employee engagement strategies and practices;
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities;
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential;
- Ensures that employees provide genuine hospitality and teamwork on an ongoing basis;
- Uses teamwork to support guests and employees;
- Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve department and hotel services;
- Provides employees with the tools, training and environment they need to deliver 4-Star services.

**Qualifications**:

- Able to work a variety of shifts;
- Approachable;
- Articulately communicates both verbally and in writing;
- Bondable;
- Can acquire Criminal Background Check and applicable certificates;
- Clean, with good hygiene habits;
- Confident and assertive;
- Detail-oriented;
- Enjoys meeting and talking with different people;
- Experience in a similar work environment;
- Leadership skills;
- Multi-tasks efficiently;
- Organized, accurate and reliable;
- Personable and approachable;
- Prioritizes and works efficiently with limited supervision;
- Professional attitude and expectations;
- Positive and upbeat attitude and demeanour;
- Recognizes and resolves problems quickly and efficiently;
- Strong mathematics and basic computer skills;
- Takes direction and learns quickly;
- Works in a team environment;
- Works with the public in a calm, courteous, friendly and professional manner.