Residential Sales Associate

7 days ago

Hamilton, Canada CertaPro Painters of Hamilton, ON Full time

CertaPro Painters is a leader in the residential and commercial painting industry. Across North America, we are the largest residential and commercial painting franchise and we have continued to grow since our founding in 1992. The brand is comprised of a network of professional business owners and their team of office associates, sales consultants, production specialists, and painting contractors. Each team member is committed to helping their clients beautify homes and buildings: interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers - Certainty of a job well done. We focus on the details of every project and most importantly, we focus on delivering an extraordinary experience to our clients.

**The Role**

**Responsibilities**:

- Maintain open appointment availability for potential customers and achieving sales goals
- Setup initial meetings with prospective clients
- Provide on-site one-on-one customer consultations
- Create a customized and detailed proposal for customers based on their needs
- Develop solutions that are consistent with the client’s preference and budget
- Suggest applicable and relevant alternatives options where appropriate
- Close the sale successfully
- Collect job information for handoff to production team and maintain a positive working relationship with them
- Support the production crew with clarity on scope of work for painting projects
- Manage relationships and ensure high levels of customer satisfaction and work is completed satisfactorily
- Facilitate the resolution of Customer Complaints in a timely manner
- Responsible for collecting on all accounts receivable
- Ensure up-to-date client information and communication is captured in our software
- Effectively prioritize, manage, and convert different stages of the sales cycle with target customers and projects in the pipeline
- Build relationships with customers for future opportunities
- Support CertaPro marketing and business development initiatives
- Be accountable to the manager for meeting weekly, monthly and annual goals
- Attend home shows and similar events throughout the year as required

**Qualifications**:

- 3-5 years experience in in-home sales within the home improvement industry
- Excellent communication, presentation and interpersonal skills
- Results oriented - able to set, meet and exceed goals
- Project, time management, and problem-solving skills
- Customer focus and good negotiation skills
- Detailed oriented, organized and energetic
- Good computer skills; proficiency in Microsoft Office Suite; CRM knowledge (an asset)

**Requirements**:

- Valid driver’s License with clean driving record
- Access to reliable vehicle
- Available to work full time with occasional evenings and weekend

**Benefits/Compensation**:

- Base salary $50K-$60K plus commission
- Comprehensive health benefits package
- 3 weeks vacation
- Paid mileage Laptop computer and cell phone

Each CertaPro Painters® business is independently owned and operated.

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