Community Administrator

**Community Administrator**

**Abbotsford, BC | The Rex**

**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The opportunity**:The Community Administrator will be responsible for the day-to-day care of the property while providing exceptional customer service to external & internal customers. The incumbent is the champion of resident relations & provides best-in-class customer service in all matters pertaining to the day-to-day management of the property.

**What you will do**:

- Recording receipts, making bank deposits, and monitoring resident ledgers and reporting on accounts receivable weekly
- Managing rental arrears; preparing Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with the Residential Tenancies Act.
- Administering move-in deposits and move-out balances.
- Maintain all resident information received in accordance with Privacy rules and regulations.
- Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
- Issue and deliver notices such as: violation notice, Notice to End Tenancy, Notice to Enter, etc. Notice of Renewals by an approved method of service.
- Code accounts payable invoices
- Further ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up (including administration of resident surveys, as required)
- Overseeing office equipment repairs and ordering office supplies
- Ensuring office is and kept organized and clean
- Perform the leasing function as required if the Leasing Representative is not available.
- Assist with all office functions as needed
- Provide relief coverage of key office duties during absences
- Prepares reports - Delinquency Report, Pre-Authorized Reports, and other reports as required
- Embrace and pro-actively support Bentall Kennedy’s culture of environmental sustainability, and corporate and social responsibility
- You will be required to work as part of the on-call schedule
- Other related duties as required. Such duties may include lifting.

**Who you are**:

- **Education**: A College or University education in a business field would be considered an asset
- **Experience**: 1+ years of related experience with residential property management would be considered an asset
- **Relationship/Leadership Skills**:Able to communicate effectively & professionally, both oral & written; able to develop & sustain cooperative working relationships with team members, senior management, contractors, residents & the public; able to partner with clients to meet client needs; self-motivated, professional & flexible; able to motivate, empower & coach/counsel staff in the achievement of performance goals; professional phone manner; mature & self-motivated team player with good conflict-resolution skills; committed to personal growth & integrity aligned with Bentall Kennedy’s objectives; ability to exercise confidentiality
- **Organizational/Multi-Task Skills**:Ability to allocate one’s time effectively & manage tight deadlines; ability to work under pressure & achieve quality results; ability to handle multiple demands & competing priorities, & adapt to new ideas & constant changes; results oriented, detail oriented & accurate
- **Decision Making Skills**:Ability to resolve problems using facts & sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage & adapt to change
- **Computer Skills**:Intermediate skills in Microsoft Office: MS Word, Excel, & Outlook; knowledge of Yardi an asset
- **Availability**:Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades & rent collection. Being able to handle emergencies occurring after regular office